Sirwin Casino - general discussion (page 4)

I do not follow you at all. Keep it like this, and your access to this forum will be restricted.

I was trying to help you; you are being repetitive, insanely personal, and absurd.

Thus, I see no reason for you to come back here.

Anyway, I find it quite unfair after reading that even if you did what you were told to do, the problem was always there. It's ridiculous if they tell you what to do and then you can refuse, and if you do it and win, then again there's some reason why they don't want to do it. Then they give some blanket statement that you broke.

I would definitely complain if the same thing happened to me, and I'm not sure what else they wanted from you.

So please try using one of these pages as I said I would add them.-

This is what you wrote, Jaro, that is, you completely agreed with me, but when I got into an argument with your assistant or boss (most likely the second one, judging by the remote review), how did you delete the comment. Why, why? Small and personal outweighs the general good??? sad... thought about better, but we have what we have..

All you can do is try to hurt me personally and limit me...wild ignorance and hatred. You don't care about the real assessment of the casino and its features - all that drives you is the desire to take revenge on the person who laid out your logical inconsistency on the shelves - and in fact, unprofessionalism! Unhappy - I don't care about you and your personality - your personal hostility arose when your logical inconsistency was shown - why did you take this as a personal insult - unfortunately, you don't care about the truth and the interests of your clients...

Dear player,

Despite what you think you know, kindly accept we do not review sportsbook. I have no idea how else I can explain this information to you. When it comes to user reviews and complaints, we do not get involved in sportsbooks too; we also do not accept associated complaints and user reviews. On the forum, if necessary, we delete posts if their nature is against our policies. So, for example, once we learn a certain user review is about a sportsbook, it is rejected. I'll check yours; thank you for the notice.

I do care about the truth deeply; therefore, I really do not understand your concerns here. You believe we review sports books; I, as the employee, have explained we do not.

I'm sorry you feel the sports book branch has been unfair to you, but we can't help you.

3 days ago, the casino, under threat of fines from CEG, returned the money to my balance ($4,300) - and today I finally withdrew it. Many thanks to CEG and shame on you - no advice, no support, no help from you - one inflated self-esteem, you have turned into an advertising garbage casino .... BUT it is never too late to change for the better - at least I believe in the power of good and justice - I wish you to try to take a step towards justice!

Great, I'm glad they helped you. I don't know what you misunderstood or got wrong from the last reply. 

Sports betting is not in our area and we don't deal with it, you've been told that several times.

Good luck to you.

Thank you for your wish! Now regarding the fact that I SUPPOSEDLY did not understand something. It is you who did not understand or pretend that you did not understand anything - it is not about the casino or sports betting. You evaluate the brand and do not take into account the obvious fraud of the casino - sooner or later it will affect the players from the casino - and you delete my review and do not lower the casino rating. So that you understand - I had a joint thread of letters on my complaint together with the casino - it did not give A SINGLE argument about my alleged violations. They simply returned the money under the threat of a fine from the regulator! Everyone makes their own choice in life - I could not write this post - I got my money, but I think about those people who may face a similar problem - you don't care - despite the fact that you earn money with casino reviews - think a little about honesty and decency, as well as about deceived people ....

The same numbers keep hitting in roulette, weird…

It's good that you wrote on the forum to warn other players about such a problem.

As far as user review is concerned, because we are back to the same thing with sports betting, you wrote what you basically wrote in this post, that regulator helped you and so on, it is not a user review of the casino, but of the process, which does not speak about any qualities or negatives of the casino. 

I will say again that I congratulate you that you managed to solve it, after all when you went to the regulator, they have to decide whether it is a sportsbook or a casino and they cannot make a difference when they gave them a license. So it's logical that if the casino made a mistake and the regulator ruled in your favour that the casino paid you money. I just wanted to say that since we don't have any experts in this area, we can't deal with it. But nowhere did I say that you could not be right and that your case was not unfair on the part of the casino. Therefore, it is good that you went and lodged a complaint with the regulator. If you were playing casino games, we would try to help you if we assessed that the casino was doing something that was unfair to you. 

So that goes hand in hand with the rating you mention. The rating can be changed on the basis of a complaint, but it must be justified. Again, I'm not saying your complaint wasn't, but because of sports betting it was for us. Therefore, nothing can change because we are reviewing the casino. I also understand that when you talk about the whole brand and take it as a unit, it has some logic. We, and I have repeated this several times, do not have the capacity to have a review on sportsbook, or the people to deal with complaints in this area. Maybe one day we will get there and then we will be able to talk about the whole brand and the problems that arise from either the casino or the sports.

Hi, could you say something more about this? Do you have any suspicions that something is wrong? How often do the same numbers fall? 🤔

At first, there were some issues, but everything is fine—I just had an unlucky day. 😅

Well, glad to hear that everything is alright for now. 😀

Maybe it was just a bad luck and players tend to notice everything in that time.

May be luck with you in your next sessions. ☘️