SG Casino - general discussion (page 3)

If you have done it once, then I don't see why it should be done again. In this case, some explanation from the casino would be useful. Have you had any conversation with them about this or how exactly did they write it to you? If you had a screenshot it would be useful and maybe we could find out more what the casino means. 

I have these snapshots, that's all they told me.

Also in this conversation it is clearly visible that I ask them the reason and they do not answer me! Can you see it too? It is visible in the conversation anyway!

And I have this!

Hello there.

I have gone through all of your posts, and I am a bit confused about what is really happening there, to tell you the truth.

May I ask you, just to be sure, how many times have you deposited at this casino, please?

I can see from the screenshots you have provided your first deposit of €40, but also the high amount deposit of more than €2000.🤔

The support tells you that you need to wager the whole amount of your deposits at least 1x. Right?

So, I believe it means that you haven't done so yet.🤷‍♀️

Please try to describe exactly what happened here step by step so we can find the solution to the whole situation together.

If you wish to write everything in your language because it is better for you, please don't hesitate to do so, as we have the auto-translation on our site anyway. 😉

We'll wait for your reply, and hopefully soon we will be able to get everything clear and be able to help.

Good morning, listen to me! I had a deposit of 40 euros I was playing and I won this how suddenly while I was fulfilling the conditions for the completion of the required bet as soon as I finished I was left with 394 and the 2.241.52 had disappeared we sent him a message with your colleagues that this is not correct because it is not was it some kind of bonus where it said that it is not withdrawable i made some kind of requirements and it was completed in a few words I had a turnover of around €3,000 to be withdrawn and it was completed! Since she disappeared, they would then put back the money they disappeared because they realized their mistake and put it as a deposit!

This deposit with 2,241.52 euros was not made by me, the money they took from me and put it back to me, they do this so that I cannot withdraw the money directly, this term does not exist to say that when you win something he does something like that now I can't pull them off

I have not made the deposit of 2241.52 euros, this does not make sense because there is no such transaction either on my card or on funid so that they support this, they simply took my money, disappeared it and put it back as a supposed deposit of mine so as not to can i withdraw the money!!! 😤😠😠

Thank you for the explanation. Now I believe I understand the issue.

I believe that our complaint team should be able to help you out with this. Just please try to be a little patient, as the timer on your complaint is still not at the end.

I will try to contact my colleagues regarding your issue and explain to them what exactly happened.

Please stay put, and if you have any updates from the casino side, let us know.

Great, thank you very much, I will wait for this issue to be resolved

Hi!

I want you to know that we are always available to you, regardless of the status of the complaint, and your continued monitoring of its progress will greatly assist us. I don't want to miss out on something important, but I also had to admit it is getting quite challenging to keep up with all players.

In any case, it was my pleasure meeting you here today!

Have a cool weekend, try to relax, and leave the caisno issue to the complaint at leats for the next couple if days. 🙏

Thank you very much, you are very kind, I hope you can help me and find out what is going on

Our team will do everything possible. You can be sure of that.

Thank you very much!

Good evening!

Is there any update regarding this issue?

You need to wait for your complaint resolver to get back to you. Mind the timer, please.🙂

Our team works hard on hundreds of complaints every day, and it is not possible to be focused on a single one. Please understand that. Thank you.

You are right thanks I will wait!

No problem. We watch your case closely; don't worry.

I've been withdrawing to sgcasjno since 2/12 and the money hasn't appeared yet I'm talking to them and they say there's a workload what should I do?

Hello, what exactly does workload mean, that you are in some sort of order or that they are working on some technical deficiencies? 

I should mention that we give casinos 14 days to sort out everything that needs to be done and send the player the money. If that doesn't happen, by all means let us know and we will try to help.

What do you say?