SapphireBet Casino - general discussion

If you want to discuss anything related to SapphireBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

They might have some issues with the payment provider and they originally thought that they can fix it soon, but it doesn't mean they're a bad casino to be honest.

Which countries does 888stars i sapphirebit casino belong to?

Hello, I moved your post to the casino you mentioned.

Do you want to know where the owner of both casinos is registered to or rather where the casino is licensed, please?

You can find info about the license here. You can also see that the owner is: Hermes Consulting Company N.V.

Feel free to check 888stars as well.

Very good casino! Good Bonuses

Hello,

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A good casino) a fairly large selection of providers, a fast site, I did not observe any problems with payments. I haven’t found any cons yet, so I can recommend it safely)

Hello,

such good news! 🙂.

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I am having serious problems with SapphireBet's KYC process. They are asking for something that no other site asks for. They asked for a selfie showing the document and the screen of the device where their email was sent. It's difficult to do this in maximum quality with a notebook. I'm almost giving up and assuming I lost my deposit. They make the process very difficult.

Hello, how long has the verification situation been going on ? Did you try to explain to the casino that it is difficult to do so that everything is clearly visible ? Also, have you tried to take such a selfie and if so was it rejected by the casino ? 

Let me know and we'll see if we can help.

I must admit that SapphireBet is one of my favorite and most trusted casinos. I'd never had a problem until a few days ago. I made a deposit on March 6th for $618 MXN, which was required to claim winnings I had previously earned from free spins. This deposit hasn't been credited yet. I've sent all the requested information, and they just keep giving me the runaround, saying it's being processed and could take up to 19 days... I don't understand why a deposit that's already been cleared by my bank can be complicated, especially since the deadline to claim the bonus I made the deposit for has already passed. I don't usually write casino reviews, no matter how bad they are, but I feel like the runaround they're giving me isn't going to work in my favor. I hope I'm wrong.

I understand what you're going through, and when your bank sent the money, everyone expects it to be credited immediately. However, sometimes it can take a while, and even deposits can be delayed. If nothing happens in the next few days, even though you sent everything they needed, which confirms that you made the deposit and the money was sent, then definitely get in touch. I'd like to know how this will proceed.

Hi Jaro, nice to hear from you. Well, to this day I still haven't received a response. Every time I contact them, they just tell me that the department responsible for the case is reviewing it. There's no progress.

You should definitely send them the confirmation from your bank that the money has really left the account.

Or have you done that already, perhaps?

Hi Romi. Yes, I sent them all the information they requested when generating the report: proof of payment, personal details (email, phone number, full name, bank name) related to the issuing bank account. Even so, the "specialists in the field" are still reviewing my case, and I'm still waiting for a response.

I actually meant to send them a document from the bank where they confirm that the payment has left your bank account, you know.

Or is that what you've sent them?

I've been trying to withdraw money for over three days, and my withdrawals are rejected after just a few minutes. This is despite my account being 100% verified, and I haven't uploaded any documents or filled out any information. They just keep giving me the runaround, saying they'll send it to the finance department. I already asked support if my account is in order, and they said it is, but they still haven't resolved anything. I have a withdrawal of $4,800 pesos that shows as approved, but they haven't returned it to my account or deposited it. This one took over 26 hours. I haven't had any problems with withdrawals before, and the support information is unclear.

Could you please update us on the situation, as the Easter holiday is over?

I've already withdrawn my subscription. The problem was that they weren't very clear with the information, but I was able to withdraw it on Monday. Technical support gave me a new set of steps to follow, and I finally managed to withdraw them.

That's great.

How are you feeling about this casino now, after such an experience?