Rouge Casino - general discussion

If you want to discuss anything related to Rouge Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Haven't received my win for 1 month. 1300 eur is still waiting for a payout

I'm sorry you made such a poor choice...

You can try submitting the complaint here, can't promise any result, however.

Are you in touch with the casino, please?

Yes, I only have live chat, but they always say that I have to be patient. The finance department has not given me an answer for 3 weeks. They ignore me

That is bad.

They operate under a fake license so I'd assume it's because they do not much care about players or fairness 🙁 Let's see if we would be able to help.

Thank you for the answer

I know it's hard but it seems that you are not the only one with the same problem in this casino, I'm afraid...

Try to be positive, please.

I have the same problem. I've been waiting for my payout of 1520 euros since 01/15/22. Which also surprises me because I've already had a successful payout of 900 euros there within a week.....the answer from the live chat is always: We're still working on it. Unfortunately, we cannot give an exact time frame, as this depends on many factors, e.g. B. the number of requests that our colleagues have to process.

We hope you understand that the withdrawal process has predefined steps and procedures including verification of account, game history and financial history. There can be a delay sometimes, but it shouldn't be long.

I don't think we'll get our win..I don't know anyone who got money..We can forget win..No one can help us

the same text me live chat every day..you never get normal reply.today i asked after 45 days what my payout is still not in process live chat how lag is maximum time for processing and she wrote me must have patience.. From live chat you don't get direct normal answer just the same shit patience, patience, have patience.. Today I also asked if my win will be paid out at all up to 1 year and live chat has written again have patience.. Real assholes they are.. And one more thing..I wrote directly to the finance department when will my prize be paid and I haven't received an answer for 3 weeks

The funny thing is that I've already received 900 euros from them. That's why I thought that it's going to be good again.....but this time it takes a while...it went really fast the last time.....

Have the same problems at ares casino.

Waiting for payment since January 25th.

I think rouge casino are the same operators as ares casino.

All scammers.

They should be taken off the grid.

There must be something that they are closed.

Get the same answers.

Yes, the funny thing is that they had already paid me 900 euros. That's why I paid again. Had applied for a payout of 900 euros on January 12th and on January 13th the money was in my account....

Also had 3 payouts up to last year

And that happened very quickly. 4-5 working days it was already on my account.

Amounts of 5000 euros each.

But now it's been almost 2 months and you're still biting

Always get the same standard answers from support and live chat

Ares is already on our blacklist. They don't pay and it looks like they're simply scammers.

Hello, I've been waiting for 2 months and support always writes the same thing.. have you already received your prize or not.. I don't think it will be paid

Hello,

feel free to check Karkusk's complaint, it is still in progress - waiting for the casino's reaction.

DO NOT use or play at this fake website. All the links are not working. It has a fake license. They pretend to have a customer service centre but it’s the same person called phil, Lana or Elizabeth (English sounding names) but this SCAM is based on Shenzhen China. They don’t appply your transaction to your game account and you think it’s an error so keep doing more transactions and you never get them back. AVOID AT ALL COSTS. You never get your money back and British banks can’t get it back once you paid. This is small fry fraud!! Avoid avoid avoid!!

Hello,

we warn players as well:

I feel the same way with 2000 euros