The player's withdrawal is delayed for over 2 months. Casino didn't respond.
Rouge Casino - The player's withdrawal is delayed.
Black points: 230
Amount: €1,520
Rouge Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Rouge Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On January 15th, 2022 I applied for a payout of 1520 euros. Since then, the payout has been in process and I am put off by the live chat that it will take a while until everything is checked.
Automatic translation:
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2 years ago
Hello Karkusk,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rouge Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal request in the casino? When exactly was your account fully verified? Did you use any bonus to accumulate your current balance?
It seems weird to delay the payment for over 2 months if you account is already verified so I hope we will be able to help you out.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi Nick,
Yes, on January 12th, 2022 I had a payout of 900 euros in the casino. In the process, my account was also fully verified. I played with the payout, as well as with the current one. I have read the bonus terms and conditions in detail and have adhered to them. Many greetings
Automatic translation:
Public
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2 years ago
Hello Karkusk,
Thank you for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello Karkusk,
I looked at your complaint and will do my best to help you. I would like to invite Rouge Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the Rouge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
