2 years ago
0
Hello. I'm sorry to say you chose poorly 🙁.
I'd be surprised if you got paid in full.
Probably don't.
I ask you kindly to check the list of recommended casinos, you should be much safer while playing in one of those. Always check the casino before depositing there, please.
Hello there,
Would be good to know more details, like if the account verification is completed - your gaming history checked, and so on. In case the account is not verified, the best advice is to cooperate to get paid.
I can see that Nick asked you the same question 🙂 feel free to answer using this link.
We allow casinos 14 full days to cover the verification and pay the winnings, so let us know what it looks like.
Hello
My account has been verified, and i met all the Wagering requirements on the 4th of December 2022, so i withdrew £2000. I have copies of the conversations with their "Support", and the three E-Mails i sent, and received no response. If you would like, i could forward them to an E-Mail address if you would like.
Regards
Antonio
Hello,
Nick would probably find all those pieces of information much handier than I do, he is taking care of your complaint.
Click/tap this link, and provide all things you already mentioned here on the forum directly to the complaint as well.
Thank you 🙂
I see that you had a complaint filed with us against this casino at the beginning of this year and it ended up being unresolved, which is quite unfortunate. I see that the casino's safety index is quite low and it has a lot of warnings on our site.
As far as what you can do, there is probably not much you can do since the casino operates without a license and thus there is no licensing authority to turn to.
However, what I can definitely recommend is to be careful what casino you play in and always do some research before you deposit somewhere. It will at least reduce the chances of such a situation occurring.
I'm sorry you still haven't received anything and I'm quite worried if you will actually get your money.
However, I see that you have been in contact with the casino, how long have they been telling you that you should get your money soon ?
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