Rooster Bet Casino - general discussion (page 2)

And they don't answer anymore, don't waste your time, you've taken it...exactly like me!

Hello, I see that you have the same problem with the casino and you mention that you have not yet passed the verification. What's with your ID they told you ? You probably won't be able to withdraw until you pass it successfully. 

I also noticed that you say you can't get to the site, is it still like that and you can't open it ? 

Good morning Jaro, and many thanks for your valuable assistance! They write in incomprehensible English and with vague, indefinite explanations.

Now they say that I have to play at least 3 times the deposit (but which one? The initial one or all that I had paid? ) and the Italian credit card format identity card is not suitable. I will send another document. But I don't understand when - it seems, but it's written very badly - they want a bank document with my balance on the account!

However they DO NOT respond to emails, just ask them to clearly state which documents they want and in what form, but they don't. In the live chat those who speak Italian are never available, now however the first problem is how much sum should I bet in total to be able to ask for payment.

Now I play everything in my account on low-risk football games, hoping that the volume of play is sufficient. But not knowing the exact amount and above all how much longer I should play, according to them, is a very serious problem for me.

I want to say that by signing up I rejected all bonuses, and I have always played with real money.

I really hope we can have this information on how much I still have to bet, I will write 3 times a day hoping that someone will answer me in clear and positive English.

Many thanks again for the trouble you took for me, access to the site was not possible for two or three days, a few days ago, but perhaps it was their technical problem.

However for me, like for many others as I also read on Trustpilot and elsewhere, it was a bad experience.

I wish you a good day, together with the Team! Cordially. Maurice

Another one from the lady group, they are holding loot until you lose everything, I don't recommend it

Thanks for the clarification. I wanted to say that it's always best to ask about all these things, including how much deposit you have to wager still. I would have understood that my last deposit would have had a 3x wager.

As far as verification is concerned, that is also another problem and the casino should always be able to tell the player what it wants from him. If they ignore it, that's pretty sad.

However, since we wrote to each other a few days ago, you haven't received any reply yet ? I'm sure it would have been appropriate. Alternatively, don't you have somewhere in your profile how much more you have to roll to make a withdrawal ? 

I will wait for a reply.

Hi, did you have this experience with them ? Didn't you somehow try to contact our team to try to help you ? 😕

Unfortunately, I didn't make a complaint, but I asked them to block the account, I'm blocking everyone from Casino dama and holycorn, before it was a great group, now they have the old casinos' tactics, holding withdrawals and making KYC difficult.

Hi, I received and replied, but all this sadly made me understand that Roosterbet is something evil and I preferred to play and lose the few hundred euros I won.

Better to be certain of having lost them than to wait for something that will never arrive.

I hope that people who want to play with them understand what they are certainly getting into.

Best regards and thanks, for me the forum ends here.

Best wishes to everyone

Maurice

the holycorn group, dama Ja It was very good, at the moment they are canceling withdrawals, making kyc difficult, so they don't pay out the winnings, the withdrawals take a long time, there are better companies today

It's a pity you didn't start it then, maybe it would have helped.

If you have bad experience with casinos from this group, I'm not surprised, it's a shame if you used to like them and it's changed. 

But remember, if you have any issues, feel free to contact us, especially if it's difficult with KYC and withdrawals.

Good luck. ☘️

Oh, I'm so sorry, it's a pain that you didn't wait, because I wanted to tell you that if you had any difficulties you could try a complaint with us, but since you've lost everything, it won't be possible anymore.

I'm sorry and I hope nothing like this will happen in the future. 

Take care.

Hello, I have a question about this casino...I requested a withdrawal on July 8th, and since then it has been in the pending status the whole time. In the live chat I am always told the same thing, the colleagues in the finance department still have to process it. Does anyone have any experience with the withdrawal times? LG

They expect you to cancel the withdrawal and spend all the money, open a complaint right here, and don't touch the money, just so they can pay you.

Hello, I wouldn't be sceptical yet and wait what will happen next. It's good to be informed and definitely don't gamble with the money and don't cancel withdrawal. 

We give casinos 14 days to resolve it, so if they don't, then you can lodge a complaint and our team will see what they can do. 

Do you think you can still be patient ? 

I will definitely not tempt the money and wait to see what happens. Thank you for your reply

You're welcome, if anything has changed or if no one has contacted you or replied let us know and we'll try to assist you. 

I hope this will not be necessary and everything will be sorted out successfully. 

Hi, I made a withdrawal after checking everything, they told me that it takes up to 72 hours to process, it's been a while but the only thing the support team tells me is that their finance department manually checks the withdrawals and there are delays, will I ever get the money?

Hey, in this case I would be a bit patient and wait how the whole thing develops. How long have you been waiting for your money? We give the casinos 14 days to sort out everything they need around the withdrawal. 

So like I said, I would try to wait and if nothing changes, you can let us know and we will try to help.

What do you say?

I fully confirm

They only scam money

Not to mention that my Italian support tried it on me

As if he were the harasser of the situation

I had my game account closed

One because it is impossible for a person to play more than a year. Big figures and never a win.

The time I won large sums they prevented me from withdrawing with the excuse that one of the two cards did not meet the required requirements, which I later revealed was not true.

The casino is very nice, it's a shame but those who have been working there, especially those who have been working there for years, are real scammers.

Shame

Never had such a bad and disappointing experience as with these subjects

Be educated

But their kindness only serves to manipulate us better in order to defraud us more and more.

Shame

Casino Scam

Really shameful

Terrible experience designed to scam people

The casino is very nice, too bad it is run by scammers and harassers.

Shameful