Rooster Bet Casino - general discussion

If you want to discuss anything related to Rooster Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

one of the badest casinos i have ever played they dont withdraw dont play here

Amateurs.

I have deposited once and today, a week later, got an email about a 50 euro no deposit bonus in my account. I logged on and activated it, and although I thought it was surprisingly generous for just one deposit, the money was there.

I thought "cool, now I got something to look forward to when I get home".

When I logged on again, the bonus was gone. Instead I had 50 FS at 0.1 available. Quite the difference.

I am aware bugs occur. However, there was no notification about an error having been made. That's the very least I would expect.

Also, Rooster have opted for sub-optimal RTP versions of their slots.

I see no reason to play there again.

Regards,

Marius Hanssen

Hello. Thank you very much for sharing your experience. It is a "fresh" casino and usually new casinos have a lot to improve.

May I ask if anyone from the casino has explained to you what could actually happened?

Is there anyone who has successfully received funds from rooster.bet and how long does it take to approve withdrawal? Preferably Interac etransfer?

Hello there. May I ask if is your account at this casino fully verified? I have seen your complaint, where our team is actually waiting for the 14 day time frame to pass, in order to help you out with this issue. Have you had any updates from the support, by now? 🤔

Hi good afternoon,

yes I am, the casino paid out after 48 hours

Good morning to you. It is really nice that the casino paid you this quickly, that's for sure. May I ask, though, to which question are you actually answering here? 🤔 You got me confused a bit.

What is happening with the Casino dama, my colleague won 5 thousand usd they don't pay, they don't answer emails, how can a company go down so much

May I ask which casino concretely are you referring to, please? How long does he/she waits for the withdrawal?

I just had a rather frustrating experience at rooster.bet. I did a 1k deposit, with a 100% match "High Roller" bonus. This bonus isn't defined in their Terms and conditions, and the promo email sent by them does not mention any wincap, just that the max bonus a player can receive is 5k euro, and it has a 50x playthrough. So I managed to complete the playthrough with about 11.7k in the balance. As soon as the last bet of the wagering was finished, my balanced dropped to 8.3k. Support says that the high roller bonus has a wincap. Yet it isn't mentioned anywhere either in the Terms and Conditions, or the Promotiononal email. I'm trying to get my VIP host to sort it out, but haven't heard anything back yet.

Hi, thanks for describing your experience. 

As for the bonus itself, was it the first one you got in the casino or did you have some before ? When you say it had no max cap, did you also write to support why your money was withdrawn ? Didn't you also try to ask the support beforehand about the bonus if it has any max cashout ?

I also noticed that you started a complaint, so I wonder how it will be resolved.

If you have any update, be sure to let me know

I converted a bonus into a real balance but nothing, they don't accept documents (clearly legible photo) they refuse your withdrawals, they ask you for documents such as bills to certify your address but why? it's a big scam...

Nearly all casinos enforce KYC and that includes knowing and verifying your address, a bill is required to verify it. I hate KYC too, but there is no option but cooperating with casinos when they require verification as long as you want your money to be paid, this is normally only done once and then you are able to play and withdraw normally (at least in casinos that are not a scam)

Ok apart from that I can no longer access the site as other users have reported after the win

You mean you can't log in? If that's the case ask support because it could mean your account got banned

Hi, SunsetGaze explained it well and there's actually not much to add. KYC is as important for the casino as it is for the player, and unless you go through this process successfully you probably won't be able to make a withdrawal. 

But what exactly is the problem if the documents are not accepted ? Are they not clearly visible when you have written what you have written in the closures ? What the casino is asking for are valid documents, so I would certainly cooperate if you want to move on to the withdrawal.

If there are still issues and you can't verify and don't know what to do, let me know and we'll try to help.

Regarding this problem, did you write an email to the casino or contact them about what happened and why you can't access the site ? Does it still persist or was it just a momentary hiccup ? 😕

They simply tell you that the requested withdrawal has been cancelled, they do not respond to emails or the site's internal email. They say that my electronic identity card is not suitable... I read the reviews on trustpilot too late - many, ungrammatical, the only positive ones, I am convinced are written by themselves - which define them as terrible. Scam is always around the corner, in Curacao...

True, the site didn't open for two or three days...