The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We had informed the player that withdrawal processing could take up to 14 days and advised patience. Later, the player confirmed that the issue had been successfully resolved.
Rooster Bet Casino - Withdrawal of player's winnings has been delayed.
Amount: Can$500
Rooster Bet Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
Hi there Guru,
I have successfully uploaded all documents and deposits $300 and played and I won $500 that I requested to withdraw now according to there company policy my withdrawal should have been processed in 0-24 hours but it is seems like intentional delay I’m worried about being scammed so I opened up complaint please help me
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8 months ago
Dear daksheshpatel6,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Dear daksheshpatel6,
Have you received your withdrawal from the casino yet?
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7 months ago
Dear daksheshpatel6,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
