Roostake Casino - general discussion (page 8)

I hope we'll be able to find out more and get the best resolution possible, of course.

I would like to file a complaint regarding payments at Roostake, as I have been trying to withdraw cryptocurrency from my account for over a month now, and the casino has refused to pay. The casino is experiencing significant issues with payments and withdrawals, as they are extremely slow. I have attached proof with dates from a month ago, up until yesterday when I requested a withdrawal. I have been requesting withdrawals every day, but the casino refuses to pay.

Hi, if it takes a month, I would definitely lodge a complaint too.

The most important thing, however, is to find out why the casino is rejecting your withdrawals. Have you found out anything? That's probably the priority. 

Exactly. Lately, the casino was taking up to a week to pay out, but now it's been over a month. I mean, I don't know why they won't accept withdrawals. And even the live support is terrible, since they NEVER solve anything! They always say they'll notify us by email, and they never do. We just want to be able to make our withdrawals properly!

Well then, the complaint will be justified, since you can't get anywhere and you don't know why you don't have your money and, above all, why they keep rejecting you.

If you find out anything new, you can update me.

It's been over a month since I received a withdrawal; this casino is a disgrace. They advertise it as good, but their payment system is terrible. You can only withdraw in crypto, but they don't pay out. Card payments are unavailable, and when I contact support, a bot replies. It's even more disgraceful that they advertise a casino that practically scams you.

One would assume things are still not well. Based on this thread and a few others, this casino still struggles with withdrawals. Did you see the other player from Romania who is experiencing the same issue?

I wonder what can be done about it.

Would you mind complaining once more?

Well, I'm wondering the same thing. What can be done if no one is responding to the problem? It's been two months since they last paid, and it's not due to any issues with my account because everything is verified and legal. It's the casino that has canceled the payments. Many people here are reporting the same problem. This casino should take responsibility.

I agree. In my opinion all players dealing with any issues associated with this casino should submit complaints. With us, or the other websites, but at atlest somewhere.

Collecting all those cases in one place reveals patterns, and if a decision-maker for this casino is still available, he must see that once presented.

Here comes the tricky part: strong arguments are one thing but getting in touch with someone from the casino who can make things happen, well that's something different.

No one from the casino is responding, neither here nor by email. This casino is just being used for money laundering.

Well, I checked the recent activity, and most of the players' complaints are in the second period of waiting for the casino to respond. I agree that such behavior is not very reassuring.

Sadly, we have to wait for the outcome yet if this trend remains the same, we may soon see the consequences.

Respect,

I have one problem, what happens is that I can't withdraw money from my account because it asks me this: When can it be resolved and will I need an iban and swift from my bank to withdraw funds to my card?

Thank you in advance.

Because Casino Roostake is acting like this... the casino has been malfunctioning since yesterday and won't open.

I believe that the best way to find out is to contact the casino support directly.

Have you done so?

Is it still ongoing, please?

I want to know if I'm the only one having my withdrawals rejected since November of last year. I've been trying to make a withdrawal from ROOSTAKE for months, and they're all being rejected! And the casino isn't giving any explanation. Is anyone else experiencing the same thing?

Perhaps you should already file a complaint so our team can investigate the whole situation.

What do you say?

They are accepting deposit in a minute but when they need to accept yoir withdraw they are not accepting it and not explaining whats wrong with that. I am waiting for my deposit approval 10 days and its still on pending they gave me deadline when they will handle that but they didnt i have every screenshot dont make deposit there and dont play nothing with that casino chat support dont know whats problem they contacting financial department 20 times and they are not answering whats wrong with withdraw. Red flag casino its not good just avoid them.

Is your account already fully verified there? Is this your first withdrawal attempt?

I believe that our complaint team could intervene in your case and try to get in touch with the casino, if you'd like us to.

Please submit your complaint here with all the relevant information, and we'll get back to you and inform you what can be done next.