Roostake Casino - general discussion (page 9)

My account is verified and support said everythig is good with my account when they check and they said they will intervene in 24 hours 12 days ago. I have screenshots for everything and they can check my cha with support

Verified

In that case, submit your complaint, and our team will try to get in touch with the casino to find out what the issue is.

What do you say?

I submit my complaint 20 times no one is fixing problem, i just want my money and i will never come back on this casino

Okay, so where are you filing your complaint? I didn't see you try any with us. 

With their support and they said it will be solved latest tomorrow 5 days ago and nothing they are liars

Well, if nothing is resolved, you can file a complaint with us at this link.

Feel free to let us know if you decide to do so.

Before depositing at Roostake Casino, I spoke with a representative who told me the minimum was 1 Pol. I deposited 39 Pol and they never credited it to my account, and on top of that, they haven't even resolved the issue.

Hi, that's unfortunate. How long has it been since the money was credited to your account? Have you tried contacting the payment provider you used to make the deposit to see if everything went through correctly? Has the casino said anything to you?

I haven't received any payments from ROOSTAKE since December 2025. I've sent emails and none have been answered. Even the website's support chat has disappeared. It's a terrible casino; don't deposit, you'll lose your money.

Can you tell me if the casino told you in December or sometime after that why they’re rejecting your withdrawals? One of the withdrawals in the screenshot exceeds the amount you’re allowed to withdraw, so it makes sense that it was rejected. On the other hand, there’s probably something else going on here. Did you play with any bonuses based on the amounts you have there? If so, did you meet the requirements? Have you had at least some communication with the casino?

As I told you, I haven't received any response from the casino. When the chat was working, a bot would reply, always saying the same thing. Now you're telling me that one of the withdrawals exceeded the limit, but that's not the case. The withdrawal is through cryptocurrency, and its value fluctuates daily, so the cryptocurrency's value has to be matched to the site's currency. That's why sometimes it shows a few cents more or less, but that's irrelevant. The point is that 24 hours pass, and the withdrawal is automatically rejected. And it's not just me; as you've already realized, it happens to all players. And you, as Casino Guru, are to blame for promoting fraudulent casinos.

I’d like to start by saying that we don’t promote casinos; we simply provide information about them. 

I definitely wouldn’t consider a safety index of 6.8 to be promotion, and of course, it often has to be shown if a casino is doing something wrong based on players’ experiences.

Another thing is that you had an open complaint that you stopped responding to. I don’t really understand why, because then you can’t complain that the casino has the safety index it does, when in fact it’s mainly thanks to complaints that the safety index can go down.

So I don’t know if I should recommend the same thing again. I’d probably just say that you can try to reopen it, but since the casino hasn’t paid you for several months now, I’m not sure if it can be resolved.

Why would I file a complaint if they always ask for a little bit of proof and nothing ever comes of it? They never solve anyone's problems. I'm just sharing this so other people don't fall for this fraudulent casino that's only good for money laundering. Further proof that this casino is worthless is that they haven't responded to user complaints on this site for nine months.

Well, you already had it set up. You have to realize that complaints are the best indicator of how a casino operates. If we’re on your side and the casino doesn’t resolve the issue, it gets black points. If you stop responding to complaints and it closes, then the casino won’t face any consequences. That’s why I’m writing this to you. 

I don't care if they lower my rating here, that's not going to give me my money back.

Or, on the other hand, abandoning the complaint makes it like the casino will get away with it. It also ensures that the money won't come, which is truly a matter worth pursuing.

I'm sorry it ended like this, and fare you well. I hope you won't encounter any problems whatsoever.