Roostake Casino - general discussion (page 6)

Hello,

I browsed the latest resolved compalinta and found this note.

"I finally succeeded to solve the issue by contacting them by … instagram."

Worth a try, I guess.

Hi there,

the other player did try Instagram ads, and it worked a week ago.

"I finally succeeded to solve the issue by contacting them by … instagram."

I wish I could help. more, of course.

It is,..

I was hoping to see the caino representative back in this thread. The lack of communication is always a concern!

This is not the most pleasant situation. We give casinos 14 days to sort out whatever is needed and if they don't we then try to help players if they make a complaint. I'd slowly reconsider that if I were you.

I don't see any other solution, been trying to withdraw all the capital, small amounts and it is not processing the payment, it just says error or failure in the payment, the only way to use that balance is to lose it in your casino and I think that goes against policies that you cannot withdraw even a penny, just deposit

Hello, this sounds like real trouble. Well, I think it is important to focus on preserving the balance, because even though it stinks, once they are gone, the problem more or less vanishes, and no option for resolving it will remain. Just so you know, you can submit the complaint anytime you like through the Casino Guru Resolution Center, and there is a fair chance the casino will take notice, because each new complaint also means notification for the casino. Inspect this link. 👈👈

I just wanted you to know that.

I don't know if I can make a complaint, he sends me this message:

Captcha error

Oh, Here’s what might be happening—and how you can help us identify the issue:

Are you using a VPN or browser plugin?

Some VPN services, especially those that use shared or anonymized IP addresses, may trigger security systems like Google reCAPTCHA. This can result in blocked access, failed verification attempts, or pages not loading at all.

Try switching your browser, using incognito/private mode, or disabling browser extensions.

Some add-ons or strict privacy settings can interfere with how websites load. Clearing cookies or switching networks may also help.

Error responses can be inconsistent or unclear.

Instead of a clear "access denied" message, you might see a blank page, failed CAPTCHA, or endless loading. That makes it difficult for us to trace the cause—unless we have more details from you.

To help us investigate the issue, please provide via [email protected]:

The exact time the issue occurred (with time zone, if possible)

The specific link or page you were trying to access

Your IP address at that time (you can find it at whatismyip.com)

Whether you were using a VPN, proxy, or anonymizing service

Your approximate location (country is enough)

Try those suggestions, please.

What's going on, man? I've been waiting for a day for a deposit...

I deposited 100 euros with Skrill but so far (1 day) the money hasn't arrived in my casino account... I've written to support 2-3 times, no response!!!!

2-3 tickets opened, still no response...

What's going on? What are you doing!!? Is this a scam or something!?

I need a solution quickly!

my username is registered with my email address.

Name: Muhammad

Username: Kharon

Update: I've been waiting for 4 days but you haven't responded yet!!!!!

Could you update us, please, if your issue was solved?

Hello Romi,

Since 28 until now no answer, no refund, no solution..

I'm still waiting. What can I do? Can you help me, please?

You will need to contact your payment provider regarding this, as the fault could be on their side. Please let us know if you find out something.

I contact skrill but skrill says the money is sent to roostake.com..

Have they provided some evidence about that to you so you can give it to the casino, perhaps?

That should be a good idea, I believe.

I can't reach the casino at all!, no email answer, no live chat answer, how can I send proof?

Have you also tried to contact them through this:

Try that and let me know, please, how it goes.

I've had the same experience; they won't respond to chat tickets or emails.

Did you contact them in any way at the end, though?

What kind of issue were you trying to resolve with them, and were you successful, please?

No, they didn't respond to any of my emails or chat tickets. It was about bonus payments not being issued, multiple rejected deposits, and the VPN not working. The game providers have been reduced to a minimum... What do they have a reward for, fraud???

It is really unfortunate that you experienced all these issues at this casino and that they haven't even contacted you about it, as you say.

When you say bonus payments, do you mean that some bonuses were not credited, though?

And also, why were the deposits rejected, though? That is really weird. 🤔