Roobet Casino - general discussion (page 5)

I posted my issue with them, but no one is responding. I think this is the end of Roobet Casino , and no one has a way to contact them.

I'm really trying to get my commission money from them. Any ideas?

If nobody couldn't help you on the forum I recommended, I do not know what else I would do.

Maybe if you had some kind of agreement you can contact or ask some lawyer about it.

That's all I can think of for now. 🙁

Hello, I would like to ask why the roobet casino doesn't work for me in the Czech Republic. Every time I try to open the page, it says that my connection is not secure.

Hmm, I tried to get to the casino through our review and I couldn't get there either. But when I typed in roobet.com I had no problem and it loaded right away.

What specifically is showing up for you, could you show it to me?

Very Negative Experience with Roobet – Beware!

I have been a Roobet user since 2021 and a VIP for about a year, but my recent experience has been really disappointing and unfair.

First of all, the Mid-Monthly Bonus I was supposed to receive on the 15th of the month never arrived. I had accumulated around €15,000 in net losses, so I qualified for the highest bonus tier, which was also confirmed by my VIP manager.

However, the day before the scheduled date, Roobet retroactively changed the bonus requirements without any notice, making it nearly impossible to receive. I tried multiple times to contact my VIP manager but got no response.

The situation worsened because the week before they had already done the same with the Friday Roospin bonus, changing the requirements retroactively at the last minute and causing me to lose a bonus I had qualified for.

When I asked for explanations through my legal team, instead of answers, they blocked my account accusing me of "negative conduct" based on a supposed threat that never happened.

Not only did I lose my account, but also all VIP benefits, earned bonuses, and the balance on my account, despite having wagered over €3 million in total.

I find this behavior unfair and non-transparent, especially for a platform that claims to be regulated. I strongly advise caution to anyone considering playing on Roobet.

if we don't count the psychological damage caused by stress and nervousness for what they did, they unfairly took away at least 10k euros from me.

I am sorry for this experience of yours at this casino.

Unfortunately, we are unable to do much regarding the bonuses, as it is only up to each casino what kind of bonus they will give, to whom, and when.

Of course, I get your point when it comes to these bonuses, and it is completely understandable that you are disappointed.

Tell us more about the remaining balance at this casino, though. Why would they confiscate it? What was the reason for doing so?

Our complaint team will surely investigate this matter, and hopefully we'll be able to help.

Dear Romi,

I would like to provide further details regarding my complaint about Roobet casino.

Roobet has decided not to grant me the mid-monthly bonus for the 15th of the month, for which I was already qualified, without offering any explanation and without taking into account that I have been a VIP user since 2021. I would like to point out that the bonus involved purchasing a bonus round in a Pragmatic slot game worth €1,500, and everything was clearly stated in the casino’s official terms and conditions.

In the screenshot I previously provided, the date is clearly visible, and it shows that the terms and conditions in effect at the time of activation confirmed my eligibility for the bonus.

(click) (bann reason)

I believe the casino’s behavior has been neither transparent nor respectful, especially toward a loyal and long-standing VIP customer. I kindly ask for your support in helping to uphold my rights and ensure fair treatment.

Additionally, I would like to inform you that my international legal team has already been instructed to review the matter, including the applicable regulations and the casino’s contractual compliance.

In particular, while I understand that the casino may reserve the right to modify its terms and conditions, such modifications cannot have retroactive effect and must respect the principle of good faith in contractual relationships. According to the Curaçao eGaming licensing requirements, operators must conduct their business in a fair, transparent, and honest manner. The license explicitly requires the operator to honor all terms and conditions communicated to the player at the time of promotion or bonus activation. Arbitrarily denying bonuses already earned or closing accounts with real money balances and pending bonuses without valid reasons or proper communication constitutes a breach of these licensing obligations. Such actions may violate the Curaçao eGaming License Agreement, which mandates operators to treat players fairly and provide clear, justifiable grounds for any restrictions or account closures — a principle recognized in many international jurisdictions as well as under EU consumer protection law. Furthermore, denying a bonus that had already been earned could potentially constitute an unfair or misleading commercial practice under Directive 2005/29/EC, or under local laws applicable to the casino’s licensing framework.

Moreover, I would like to highlight that Roobet permanently closed my account, which had real value, without providing any valid or specific explanation. At the time of closure, the account contained a real-money balance, as well as qualified bonuses ready to be claimed, including:

Monthly rewards

Daily rewards

Weekly rewards

Cashback Monday

Other promotional bonuses for which I was already eligible

Without counting the bonuses, we are talking about at least €6,000.

Additionally, the closure caused further damage, as it affected a long-standing user who has played honestly since 2021 and who had earned VIP privileges through consistent and loyal activity. The lack of a plausible justification for such an action raises serious concerns.

My goal remains a peaceful and transparent resolution, but I believe it is important to protect my interests through any appropriate channels if necessary.

I remain available to provide any additional documentation or clarification you may need.

Best regards,

RS

It is completely understandable, of course, that you are unhappy with this casino now, and our team will do everything possible to help you get to your real balance money.

We'll keep an eye on your complaint and will keep our fingers crossed for the fastest resolution possible. 🤞

Hello Romi

I think RobFord's problem is very similar to mine. Roobet Casino closed my account for no apparent reason and also prevented me from receiving my affiliate money i'm just a normal roobet player with normal roobet account this means that there are no contracts between us my account is like everyone else's ! I was a VIP player, and I was also the highest bonus tier, and I was waiting to receive my bonus money from them before my account was closed for no reason.

On top of that, I bet over $4 million with Roobet Casino.

But in the end, they locked my account, and CasinoGuru refused to help me.

But now, I want you to help me get my money and my locked account from Roobet because I saw the problem with member RobFord, and I believe we're in the same boat.

Roobet Casino has recently started closing accounts at an insane rate, and I've seen many complaints against them. I also hired a lawyer to file a lawsuit against Roobet Casino in Curaçao.

Because Roobet Casino is unfair and doesn't give you your rights.

They closed my account for no clear reason. For your information, I had about $10,000 in my affiliate account, and bonuses worth approximately $2,000. I've been with them since 2021, and in the end, they closed my account.

Please help me get my money back from them.

I also ask you to warn everyone about Roobet Casino because it has recently become unfair in dealing with players

Best Regards,

MG

Hi, well, according to what I read from the other player you have a similar situation but not the same one. You say that you had a regular account and you add that you should have got affiliate money. This is not normal and you must have had some kind of agreement with the casino. Again, at the beginning you say you have a regular account and at the end of your post you mention that you have an affiliate account. 

So it was clearly explained to you before when you had an active complaint that we cannot help you with deals like this. Also, if you had a normal account, Veronika wrote that it did not have an active balance, so the casino could close your account. 

So from our side help will not be possible if it is the same thing and I would rather deal with a lawyer as you announced.

I read your post. I also wanted to post a new thread against Roobet, but Casino Guru rejected it and refused to publish my thread.

Luckily I have evidence and I took all the video footage and you can see that it is fraud.

I lost almost €7,000 and would like to get it back.

I sent an email to Roobet with the YouTube link (do not publish).

I'm waiting for her reaction.

I want to get litigation funding - but there's a LIE!

https://easyclaims.at/roobet-geld-zurueck/

I used it on them and it didn't seem to help.

Their advertising was a lie.

Do you have any tips or how we should press Rootbet?

I feel especially sorry because the other one has lost millions of euros or dollars (heartache)

And I hope we can work together against Roobet. Can we somehow file a class action lawsuit against Roobet? What do you think? Will we have a smaller chance of getting our money back?

All love and light with you

Please try to use the "reply" button next time so the person you actually write to gets notified, and everyone knows who you would like to address your post to as well.

Unfortunately, your complaints were not published as they were actually regarding the fact that you lost. We are unable to do much in such a situation, you know.

If you feel that something is wrong with a game at an online casino, the best way to deal with it is to contact the game provider of that game and the licensing authority of the casino.

I hope that everything will go well with you. 🍀

I wrote to the provider, but they didn't respond. They don't care. That's why I'm here.

I'm just sorry that, despite all the evidence I submitted, Roobet responded by denying the facts and defaming me, making false and untrue statements.

I sent the screenshots and emails to your lawyer.

I hope you will remain impartial and review the evidence without any bias toward your client.

I’m honestly ashamed that a site where I’ve been a loyal client since 2021 and from which 've earned millions — can treat me this way, by cheating me, insulting me, and making others believe lies about me.

Incidentally, I met these people in person at a VIP event I was invited to months ago. It's even funnier that they could write that they felt harassed by my behavior, when it's clear from my inbox that they never responded to my requests for explanations, and none of it was harassment.

That's a pity, really.

Unfortunately, we are not able to do much, you know. 🤷‍♀️ It is out of our hands.

Now you say: It's not in our hands. You didn't need to write before.

I see that Peter, your complaint resolver, is working on your case, and it will all be investigated thoroughly.

What actually caught my eye, though, is that the casino says you had no balance in your account when it was closed. Is that so, please? 🤔

And also, do I understand correctly that you hired a lawyer for your case as well?

Unfortunately, many lawyers are rejecting my case. They require a monetary loss of at least €15,000 and an official report before taking action. Since my loss isn't that high, and I'm not willing to invest up to €15,000 just to hire a lawyer, I'm looking for other ways to resolve my problem.

I have a lot of video footage that, unfortunately, clearly shows the fraud. I could post it on YouTube to warn others not to get involved with Roobet and have such high expectations. However, I haven't published the video yet.

Good morning Romi,

I confirm that I am currently being assisted by a legal team; therefore, we await your formal response in order to evaluate how to proceed.

I would like to point out that, at the time of the closure of my account, there was a remaining balance, contrary to what was stated by your "RISK" team. Furthermore, there were also funds available in the vault, which were not taken into consideration in any way.

I would also like to highlight that I should have received, as is the case for all active accounts, the Monday Cashback, equal to 15% of the net loss from the previous week. I was informed that I was not eligible for this bonus because the account was blocked, but the block occurred on the afternoon of the 16th, whereas the bonuses for the 15th and 16th should have already been credited.

We are talking about significant amounts, considering the volume of play in the previous month and a total net loss of approximately €15,000. To this, we must add reputational damage, as I was labeled as a "concerning and harassing" individual without any chance to respond, as well as the financial damage caused by the immediate and unjustified closure of the account, without giving me the opportunity to explain myself.

All of this appears to be a deliberate action aimed at avoiding the payment of funds legitimately owed. I also add that your conduct seems to violate some of the provisions of the very license under which you operate, and you refer to terms and conditions that I accepted in 2021, which are very different from the current ones—updated frequently, even retroactively—without any clear prior notice or communication to the user.

If there were even minimal legal expertise, it would be clear that such unilateral and unnotified changes must be considered null and legally invalid.

Your Peter has the opportunity to do the right thing. I hope he takes it.

Best regards, PS. Surely if Roobet decides to maintain its position I will have to proceed with my legal team, and I guarantee you the figures will be much higher for both me and them.