Roobet Casino - general discussion (page 7)

So, they actually accused you that the account is not yours? Why is that, though? Have they explained anything further?

Our complaint team has already started to work on your complaint, so please reply to all the additional questions, and we will start to investigate your case.

We'll wait for some update from you.

I withdraw like in seconds here, probably you manipulated something that it went for their investigation. This is quite fair casino to be honest.

Funny players, doing some crappy stuff and surprised funds get frozen lol

I wagered over 100k$ in Roobet and withdraw similar amounts like 50k, having high balance and guys are withdrawing in seconds... stop bsing on honest casino... Roobet is fine

Roobet scammed me for $3m USD, been since August. I've made a complaint.. Hopefully i get answers.

Could you please share the URL where you played, just to be sure? I have a feeling it's a scam where you could play. There is a casino with the same name, and players confuse it with the one that is legitimate. 

No, Roobet keeps deleteting my reddit posts, twitter posts cause theyve been holding $3m from me. Been a devastating battle.

Please read my post again.

Can you share url address of the casino where you played?

Roobet.com

i made a complaint, got denied due to it being Sportsbet issue. Such a shame. They don’t help or care about my $3m usd

Oh, I'm sorry, but if it's about sports betting, it's not that we don't want to help you, but we don't handle such complaints because we don't have experts for that.

But I believe our team provided you with links where you could try to complain.

If not, let me know and I'll share them with you.

My post about Robotet was also deleted here. Oh really...

I have already filed a lawsuit against Roobet and am waiting to see what happens.

Do you mean on our forum?

I don't see any deleted posts in your account, actually. 🤔

Do you have a screenshot or some proof?

Roobet withdrew larger amounts as far as I've heard

been playing on Roobet casino under this guys code "Daily" and let me tell you something, I've been getting such good experiences here it actually amazes me! I get treated like a king although im a low roller i wonder what the benefits would be for a player thats a high roller under his code + roobets rewards combined as well haha all love! PLAT!

Cool, did you manage to win anything using this code? What do you get out of it? 😀

I have already submitted every type of original and valid verification document for Levels 3 and 4, and they still refuse to accept them. Their KYC team is ridiculous.

Do you know what the reason is, though? Have they explained it to you?

They should inform users that this casino is NOT permitted in Chile. Currently, no online casino is legally authorized or permitted to operate in Chile. Please review this information provided in the casino's details.

By the way, to this day, my account has been closed for years without explanation, and my money was unjustly confiscated by Roobet. Casino Guru confirmed the situation, yet nothing happened. It's all in my complaint. I know they'll mention the regulator, but as the affected party, I never received any information. Furthermore, I have no other documentation than proof of my deposits to Roobet, which exceeded $100,000, and the screenshots and messages I exchanged with Roobet, which did confirm the problem. Nevertheless, they decided to keep my money. Unfortunately, Casino Guru didn't help resolve my case and even withheld information from me regarding my own case, despite direct communication with the casino and the regulator. The regulator, which, by the way, has been mentioned in various discussions and complaints about different casinos by several Casino Guru agents, and as a player affected by one of their casinos, I can attest to their passivity and the improper implementation of measures to properly resolve players' problems.

Hey, thanks for the information. I believe the review includes the current licensing authority, which indicates that the other licenses are missing. This is how we inform players when it comes to licencing.

It almost sounds like a complete national block; I guess local players are familiar with the situation better and thus know that there is no official option at the moment. What do you think?

I'm sorry we could not help you. Casinos have no obligation to cooperate with us; instead, when a player officially complains to its licensing authority, that authority should investigate and decide whether the license can eventually be revoked. That's how the offshore model has been working. Not very convincing, I get that.

I checked the last complaint against Roobet and found that the licensing authority's ruling, which is the ultimate instance, decided it. We were not the ones who made that decision five years ago.

Let's see how your newly submitted complaint request will proceed. It seems something new has appeared.

While checking this casino I found this warning

https://www.trustpilot.com/review/roobet.com