Rolling Slots Casino - general discussion (page 2)

Run away from the casinos of these companies, to receive it is an eternity, verification is a sacrifice, they do everything not to pay you.

Are you specifically referring to the Rolling Slots Casino? 🤔

I asked for a withdrawal and they don't let me know anything anymore...

Hi friend,

Please note that since you have cancelled your withdrawal request by your own in non-working hours of our Financial Department, they have been postponed.

As I can see, tomorrow your first withdraw will be processed.

Hopefully tomorrow we'll see the money...and then figure out how long it will take to complete withdrawals...and I'll be happy to give a positive review of the site. I would have no reason if everything is ok to write one thing for another .... indeed if I see the withdrawal soon I will put a positive review on other blogs ...

Negative experience for this site, I can't withdraw the money, they require excessive documentation, despite sending it to them they continue to ask you for the exact same things, I wrote to assistance but no response, scammers!!

You have to read the reviews before depositing this Casino is terrible, run away from this Casino and their others.

Dear Marco399890,

We apologize for any frustration you've experienced with our withdrawal process. We understand that the verification requirements and requests for documentation can sometimes seem excessive. However, please allow us to provide some context to clarify the situation.

As a regulated online casino, we are obligated to adhere to strict Anti-Money Laundering (AML) policies and procedures. These measures are in place to ensure the security and integrity of our platform and to prevent any potential fraudulent activities. The requested documentation, such as proof of address and other essential information, are standard industry practices mandated by regulatory authorities.

Upon reviewing your account, we found that there were certain standard documents that were not provided. We understand that this might have caused frustration, and for that, we sincerely apologize. To streamline the process and ensure clarity, our finance team sends different emails with added details and underlined information to highlight the areas that require your attention.

We take your feedback seriously, and we are committed to improving our communication and processes to provide a smoother experience for all our users. We encourage you to reply to the emails sent by our finance team with the requested documentation and information. Rest assured, once the verification process is complete, you will be able to withdraw your funds without any further hindrance.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We value your patronage and aim to address your concerns promptly.

Thank you for your understanding and cooperation.

Best regards,

Rolling Slots Support Team.

Dear Caniggia2021,

We appreciate your feedback and take every comment seriously to improve our services. However, we would like to address your concerns and provide accurate information about your experience with us.

Upon reviewing your account, we found that you have not placed any withdrawal requests on our site. It appears that there might be a misunderstanding or confusion with another casino, as you mentioned running away from "this Casino and their others." We want to clarify that we are a separate entity and not affiliated with the casino you mentioned, upon your closure request (Burning Bet).

It's essential to ensure that the feedback and reviews you encounter are related to the correct casino and reflect accurate experiences. We value transparency and strive to maintain a high level of customer satisfaction.

If you have any further questions or if there's anything we can assist you with regarding your account or any aspect of our services, please don't hesitate to reach out to our support team. We are here to help and ensure that your experience with us is positive and enjoyable.

Thank you for considering our response, and we look forward to the opportunity to serve you better.

Best regards,

Rolling Slots Support Team.

Account finally verified successfully, now waiting for withdrawal to be processed

The casino guys is a scam, my balance reached 1200, I withdrew 500 as much as it allows, and it's been days now that they don't send any mail or any notification that a withdrawal request has been made... and also the same thing happens with the identification... a shame at the beginning It seemed like a very good casino with a good interface, but in the end, no...

Dear Achilla,

It's true that in order to withdraw funds, players are required to pass our verification process. We understand that you initiated a withdrawal, but we noticed that you didn't provide all the requested documents for verification. Our KYC department reached out to you to complete this process, but we have not received the necessary documents from your end.

Without the verification, we are unable to process your withdrawal. It's essential for us to ensure the safety and security of all our players' accounts and to prevent any potential fraudulent activities. We appreciate your cooperation in completing the KYC process as soon as possible, so we can guarantee quick and easy withdrawals and provide a smooth gaming experience.

If you have any further concerns or questions, please feel free to reach out to our support team, who will be happy to assist you.

Thank you for your understanding and patience.

Best regards,

Rolling Slots Support Team.

I uploaded the documents twice and I didn't receive an email confirming that the documents are in the process of being processed...and after a few days I receive an email saying that there are not enough documents...it doesn't matter, I'll try a 3rd time and we'll see. .

Hi, I'm sorry to hear that you're having problems, but as I can see, the casino is trying to help and has outlined where the problem is. So when you upload the documents, could you let us know how it went and if you managed to pass the verification successfully ? 

Achilla, have you solved it?

Bomber, did they pay you?

Hello, do you also have a problem when you ask players if they solved their cases ? If so what is it about ? Can you say a little more ? 

Hello,

Do you need any assistance from us?

Hello guys please don't play.

Go to other casino providers.

I have a very bad experience with rollingslots, my account was blocked because I wanted to pay out 2200 euros.

This is a scam, these providers are real scammers.

Don't let your money go to waste if you pay money at rolling slots, it's a shame on your money

Dear galatalimuri,

We understand your frustration regarding your recent experience. We would like to address your concerns and shed light on the situation.

After a thorough review of the case, it was revealed that, your account failed the verification process. Therefore, the account was disabled in accordance with our AML procedures.

We sincerely apologize for any inconvenience this situation may have caused.

Thank you for understanding.