Rollbit Casino - general discussion (page 5)

Hi, I'm sorry to hear about your situation. If the casino isn't responding, it probably won't respond to your complaint either. Still, I’d probably file it anyway, because if I don’t address the problem, their safety rating will drop even lower.

However, it’s important to note whether your winnings come solely from sports betting or also from the casino, so that you can actually open the complaint and for it to be relevant.

Nah I mean for the other people that had issues with the 40k and 10k

My funds come from both casinos and sports betting.

However, both casinos and sports betting are currently blocked, and I can't even view the markets.

I was thinking of filing a complaint now to lower the casino's rating.

Also, there are two other things that concern me.

First, what is the difference between people whose accounts are frozen (they can't even log in) and those who can log in but can't operate their accounts?

The second point concerns this complaint.

https://casino.guru/complaints/rollbit-casino-player-s-withdrawal-is-delayed-due-5

There's an example where a withdrawal was suddenly approved two months later.

This is an extremely rare case among the many complaints we receive.

What did this player do to get the withdrawal approved?

We'd like you to confirm this with the player.

Furthermore, CasinoGuru recommends contacting licensing authorities and regulatory bodies after the outcome of a no-reaction policy.

What are the potential consequences for players who actually do this? Also, have there been any cases where players have had their issues resolved by contacting these authorities?

These are good questions, but if the casino doesn't respond, I'll answer them for you—though they may not apply to your specific situation.

The difference between being able to access your account and not being able to is probably that, in the first case, the player has been blocked and an investigation is underway. It could also be the case in the second scenario, but perhaps they’re just checking something that isn’t so serious. Alternatively, withdrawals might just be blocked, but the player has access to the account until the casino finishes verifying what they need to check.

As for the case you shared, I don’t know what the player did. Either the casino wised up or he was just lucky. In that complaint itself, you can read that the initial attempt failed and that the casino didn’t respond, so I have no idea what specifically happened for the casino to pay him out.

One last point: complaining to the authority shouldn’t generally have any negative impact. That’s what the authority is there for. You can’t complain to some authorities, but you can to others. It usually takes quite a long time for them to address the case, if they address it at all. So it’s quite time-consuming. Of course, I’m not saying that such complaints were resolved at this casino, but I’ve seen plenty of cases where players turned to the authority and got things resolved. It depends on the authority and whether the casino was at fault or not.

Is it possible to contact the player named degen01 who made the complaint here and ask them about it?

It is possible, but only if you use the "reply" button on their post. The player should be notified that someone has replied to them, so they might reply to you.

But we don't have features like private messages or anything like that, so this is your only option.

Give it a try.🙂

Here" refers to this link.

https://casino.guru/complaints/rollbit-casino-player-s-withdrawal-is-delayed-due-5

degen01 is not listed in the user reviews section here.

Since he's at this link, could someone from CasinoGuru contact him?

Oh, right, he didn't post anything on the forum, so you don't have anything to reply to. Unfortunately, we don't do that kind of thing, and players have to come here themselves. I saw that this player hasn't been here for a few months, so I hope he happens to stop by and reply.😕

Any update from from them as of yet?

Hello

Like many others, I encountered withdrawal issues and the well-known accusation of using multiple accounts on Rollbit.

I saw in the responses here that Rollbit refused to cooperate with you. Is there any point in describing my issue here?

Hi, to be honest, it’s always a good idea to describe what happened, and of course this is mainly helpful for other players who might be considering playing here. It’s also a good idea to file a complaint, even if the casino doesn’t respond. And that’s mainly because if they don’t resolve it, they’ll get black points, which will lower their safety index even further, and that way players will know not to go there to play. So it definitely makes some sense. As for whether your situation will actually be resolved, I don’t really think so, but I could be wrong.

Hi bro I’ve seen your issue has been resolved what did they say to you I’m still yet to get a response

I made a deposit on this platform, won a bet, and then they removed the withdrawal option—and now they won't even let me place bets anymore,

rollbit.com

I have that amount in dollars, and they won't let me withdraw it—for no reason at all

I have a few questions about your situation. I understand that you are unable to withdraw the money you won.

First, did the casino explain why you cannot withdraw and why the withdrawal option was removed from your account? It would be helpful to know whether the casino is investigating your account, gameplay, or bets, as this could explain the current restriction.

You also mentioned that you won a bet. Does this mean that your winnings came from sports betting, or am I misunderstanding the situation? This is important because we do not handle disputes related solely to sports betting, as we do not have experts in that area. In that case, our team would unfortunately be unable to help. However, it would still be useful to understand exactly what happened.

Good morning, the platform has a 6-step verification process, but they won’t approve the final step—which would be a source of income—and they don’t respond to chat messages or emails. I placed a sports bet and they didn’t even reply.

They lack integrity toward bettors, which doesn’t inspire confidence.

Thank you for the clarification. Regarding sports betting, I believe I already explained in my previous post how we handle such cases.

As for the verification, it seems that the only remaining step is providing proof of your source of income. Has the casino given you any information about this document? Have you already submitted it and had it rejected, or is it still pending review?

It's not because the last step gets stuck—it won't let you submit, and they say it's not necessary—and then they don't even respond or anything so we can resolve it.

If everything else was accepted and the casino told you that the final verification step was not required, I would also assume that your account was fully verified.

What I do not understand is whether the casino currently considers you verified or not. If they told you that you did not need to complete the last step, it seems logical that the verification should be complete. What exactly are you still trying to resolve in your case?

Not all the steps have been verified, because in step 6, they don't give you the option to submit the document. I think this is just a trick to hold onto the bettor's money, because they don't respond to either the chat or the email.