Rollbit Casino - Player’s withdrawal is delayed due to account freeze.

Hi there,

I've been playing on rollbit since 2023 with no issues. The first few withdrawals I made shortly after the account was opened in 2023 were subject to review, but since then I've had seamless and near instant withdrawals

About a month ago, KYC was requested for my account which I immediately completed. My account had successfully passed level 3 verification. Even after this, all services were frozen on the website. I couldn't place any wagers, trade or withdraw funds from my account

I contacted live chat and was asked to "please provide a list of all the accounts you've had on rollbit". This was the only account I've had so that's what I responded. I was told they would no longer deal with me on live chat and asked me to email their complaints team

Weeks later I received an email back basically asking the same thing of me (I have attached the email to this complaint). I went on live chat and was once again ignored

I knew this was a common problem with rollbit, but considering my account was in good standing for 2.5 years, I trusted leaving a large balance on there foolishly believing they wouldn't suddenly try to pull this on me as well

This is my only account on rollbit. I've never accessed the website using a VPN, majority of my account access has all been from the same home IP address with a small amount coming from my cellular data while not at home

I'm confident that a third party mediator would easily win this case for me as I've done nothing wrong while they try to back me into a corner and admit something that isn't true

Feel free to contact me at any time for further information as I'd be more than willing to provide anything you need

Thanks

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Dear degen01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Which payment methods did you use to deposit money into this casino?
• What types of games did you play at this casino to accumulate your most recent winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika