Rollbit Casino - Player’s withdrawal is delayed due to account freeze.

Hi there,

I've been playing on rollbit since 2023 with no issues. The first few withdrawals I made shortly after the account was opened in 2023 were subject to review, but since then I've had seamless and near instant withdrawals

About a month ago, KYC was requested for my account which I immediately completed. My account had successfully passed level 3 verification. Even after this, all services were frozen on the website. I couldn't place any wagers, trade or withdraw funds from my account

I contacted live chat and was asked to "please provide a list of all the accounts you've had on rollbit". This was the only account I've had so that's what I responded. I was told they would no longer deal with me on live chat and asked me to email their complaints team

Weeks later I received an email back basically asking the same thing of me (I have attached the email to this complaint). I went on live chat and was once again ignored

I knew this was a common problem with rollbit, but considering my account was in good standing for 2.5 years, I trusted leaving a large balance on there foolishly believing they wouldn't suddenly try to pull this on me as well

This is my only account on rollbit. I've never accessed the website using a VPN, majority of my account access has all been from the same home IP address with a small amount coming from my cellular data while not at home

I'm confident that a third party mediator would easily win this case for me as I've done nothing wrong while they try to back me into a corner and admit something that isn't true

Feel free to contact me at any time for further information as I'd be more than willing to provide anything you need

Thanks

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Dear degen01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Which payment methods did you use to deposit money into this casino?
• What types of games did you play at this casino to accumulate your most recent winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi Veronika,

There’s no chance that someone else using the same IP also created accounts or was actively accessing rollbit. As I said, after the first few withdrawals required manual review back in 2023, all withdrawals have been seamless and near instant. Considering how quick they are to accuse people of multiple accounts, it doesn’t seem like a coincidence that the accusations only started once I accumulated a large balance there after having nothing but a positive experience without issue for 2+ years

Payment methods used were strictly crypto; mainly BTC, ETH and LTC

Most recent winnings were mainly from the sportsbook, with some of it coming from the trading platform and selling their native RLB token I had bought over the previous couple of months

Feel free to request any information necessary and I’ll be quick to provide it

Thanks

Dear degen01,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. Sadly, we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rollbit Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.

I recommend contacting the Curaçao Gaming Authority (complaints@cga.cw) and submitting a complaint to them. The Gaming Authority might have more options and tools to help players. You can learn more on how to submit a complaint to the regulator here: https://casinoguru-en.com/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.