Rollbit Casino - general discussion (page 4)

In that case, they should proceed with the withdrawal soon, hopefully.

Please let us know whenever you have any updates. I hope that we won't be needed in your case, and the casino will be able to sort it out as soon as possible.

It’s been seven days now my withdrawal of $29k still hasn’t been approved and no response from anyone on support.

These are not the news we wanted to hear, for sure.

No email, nothing?

Nothing at all no email no live chat for 7-8days now

day 8 only just got a response and it’s asking me to list accounts they clearly know I don’t have.

What accounts do you have in mind, please?

I couldn't understand that well.

I have no other Rollbit account and they’re asking me to list them.

So, in that case, it is easy for you, right?

Just state that you only have one account.

With all due respect to the work Casino Guru does, but Casino Guru is still a private mediation platform and not a regulatory authority with legal enforcement powers.

My point was simply that players should also be aware that requesting an official ADR through the casino or contacting the Curaçao Gaming Authority may provide additional escalation options, especially in cases where a casino is unresponsive or uncooperative, like it sometimes happens. Casino Guru is a mediation platform, but it is not the regulator itself, so I think it’s important for readers to understand the distinction.

Well, you provided this as a response to my answer to a different player, which was asking about what ADR stands for. So, I do not follow the context of your post very well. 🙁

Casio Guru represents ADR services, as well as Ask Gamblers and other websites that offer alternative dispute resolution options. The word "A" stands for "alternative." Yes, it is an alternative to official licenses, as many offshore licenses only provide players with a list of ADR options as a first step. It, of course, depends on the specific license.

Thank you for providing the opportunity to explain that.