Rollbit Casino - general discussion (page 4)

In that case, they should proceed with the withdrawal soon, hopefully.

Please let us know whenever you have any updates. I hope that we won't be needed in your case, and the casino will be able to sort it out as soon as possible.

It’s been seven days now my withdrawal of $29k still hasn’t been approved and no response from anyone on support.

These are not the news we wanted to hear, for sure.

No email, nothing?

Nothing at all no email no live chat for 7-8days now

day 8 only just got a response and it’s asking me to list accounts they clearly know I don’t have.

What accounts do you have in mind, please?

I couldn't understand that well.

I have no other Rollbit account and they’re asking me to list them.

So, in that case, it is easy for you, right?

Just state that you only have one account.

With all due respect to the work Casino Guru does, but Casino Guru is still a private mediation platform and not a regulatory authority with legal enforcement powers.

My point was simply that players should also be aware that requesting an official ADR through the casino or contacting the Curaçao Gaming Authority may provide additional escalation options, especially in cases where a casino is unresponsive or uncooperative, like it sometimes happens. Casino Guru is a mediation platform, but it is not the regulator itself, so I think it’s important for readers to understand the distinction.

Well, you provided this as a response to my answer to a different player, which was asking about what ADR stands for. So, I do not follow the context of your post very well. 🙁

Casio Guru represents ADR services, as well as Ask Gamblers and other websites that offer alternative dispute resolution options. The word "A" stands for "alternative." Yes, it is an alternative to official licenses, as many offshore licenses only provide players with a list of ADR options as a first step. It, of course, depends on the specific license.

Thank you for providing the opportunity to explain that.

Hey bro did you end up getting this resolved? I have 210k locked and they are saying the same thing. 4 days now without any help. Im starting to get hopeless

Good question, we don’t have anything to confirm or refute what happened with that player.

But let’s move on to your situation. What is the casino telling you, and why is your account locked? Is there something you need to go through? 

just accusing me of having multiple accounts ( which I dont, and stated) and now they are requesting me to continue further communication via their legal and compliance team.

Sure, I would explain them everything that needs to be explained, and if you still have problems and you really have never had another account here, then feel free to file a complaint with us and we’ll look into it.

One more question about this. Did anyone else happen to be playing in the same household as you or on the same IP address, like a friend or a family member? This problem often occurs in those situations as well.

Hello.

Nice to meet you.

In March, I was denied a withdrawal from Rollbit, and my sports betting and casino accounts were blocked. I can't deposit or withdraw money either.

Support isn't responding.

I considered writing a complaint to Casino Group, but I didn't because I thought it would be pointless since they have a no-reaction policy for recent complaints.

I desperately need help recovering my balance.

The amount is $2000.

Yoo bro I haven’t got it resolved yet I messaged two days ago. I saw this happen to someone else and they replied after 2 months and his account got restored so hopefully it will take around 2 months

.

ahh gotcha. I posted about my situation on twitter and it blew up

https://x.com/meepyxmr/status/2061125270946426973

check it out if you want. hopefully we both get our funds back. I actually had like 6 people message me when i posted so far saying how they went through the same stuff. one guy lost like 40k another lost 20k and the other 2 were 10k.

Yeah i saw your post my friend sent it to me and then realised on here it was the same amount i don’t have twitter.do you have telegram?

Yeah I saw it and realised it was the same amount you replied to my post about. When did their issue start has it been more than 2 months?

nah its been 8 days for me