Rollbit Casino - general discussion (page 6)

I understand. If the issue concerned only verification and the casino continued delaying the process, prevented you from uploading the required documents, failed to assist you, or ignored your messages, our team might be able to investigate that part of the situation.

However, we would not be able to help with the withdrawal itself if the disputed winnings came from sports betting. In short, we could potentially look into a problem involving verification alone, but not a dispute concerning sports betting winnings.

That's already a big help—thank you very much. If they want to verify anything, I'll send the necessary documents, but I need them to reply or get in touch.

I think your reasoning is correct, and I would look at the situation in the same way. If the casino requires anything else from you, it needs to provide a way for you to respond, upload the requested document, or submit the necessary information.

If you are not yet fully verified and the process consists of several steps, you will most likely need to complete all of them. However, the casino should not prevent you from completing the verification or leave the process stuck without explaining what you need to do next.

You will most likely be unable to withdraw your money until the verification is completed successfully, so it is important that the casino allows you to finish the process.