RocknReels Casino - general discussion (page 14)

I am glad your case has been resolved and you received your money.

Unfortunately, Kristina is not able to see your posts here, nor will she get notified anyhow, as she is on our complaint team.🤷‍♀️

How long did you wait for your withdrawal, if I may ask?

They are also thepokies.net and royal reels and they blocked my account after a complain was made on the pokies.net site about missing withdrawals and the no license as may this year it was cancelled they are the worst site so far I’m owed around 5k not to mention another issue and I’m now complaining to Curacao egaming

michaelmaio245 can you direct msg me or email me I am starting class action against site my email is amy.lee190@yahoo.com and anyone else whom would like to add to this feel free

Hey, I see you've taken matters into your own hands. If you wouldn't mind, feel free to share with us where you got to and how it was resolved. 

However, I have a feeling you're talking about a different casino. Do you also have something to say about this or did I just misunderstand ? 

They are actually all the same casino royal reels rock n reels and pokies.net owned and operated by same people

Yes I understand that but there are other threads for other casinos so I try to avoid that some other casino will be talked about in a thread that is not intended for it. It can confuse other players and me too. 🙂

Understandable but if they are all owned and operated by the same people and the issues are the same across all sites including no license what’s the issue doing it like I have

Of course, if you have the same problem in each of them, you can also write here because it also concerns the casino the thread is about. But if you write about three different casinos, even if they are from the same owner, then it won't all belong here. I say this because I know that some players mix two casinos and write about both of them in just one thread, and the situations are not exactly the same, so then I try to avoid misunderstandings. 😉

No worries maybe should have posted that i had the same problems across all sites

If you don't want to, it's not necessary, but if you'd like to start writing something for another casino, or have some discussion with some players about it, feel free to find a thread for that particular casino. 

Thanks 🙂

Complaint approved by Casino Guru but rating not lowered! Review about a (fraudulent) casino approved but criticism of Casino Guru not approved in connection with review of fraudulent casino!

Final rating: Failed by my site for the first time how have you treated me as a person who has just been cheated/robbed of 20 EURO from a casino that you rated with 6 stars out of a possible 10!

Hi there.

There must have been some misunderstanding. Let me help you with that:

The severity of the issue defines the amount of black points the casino gets; if the disputed amount is low, also the amount of black points is lower, and as a result, the Safety Index won't change. Sadly, this is the case. The desputed amount of 60€ as stated in the complaint is not enough to put the casino down in terms of Safety value.

"The number of black points represents how serious we consider a certain complaint to be. The black points are an outcome of a complex formula which takes into account several variables like the total disputed amount, the likelihood that player/casino was right and how good is the related licensing authority."

I'm sorry.

Hi again,

thanks for the reply but i will never ask for help again! For me, 60 euros is a good penny, but if you think otherwise, then our conversation is completely over!

Good luck!

No one says that 60 euros is not a good penny, as you said. Just please understand that our system works accordingly to the amount stated in the complaint and gives black points for each unresolved complaint to the casino. Then the safety index is lowered every time this happens.

Therefore, if your complaint was unresolved and the amount was 60 euros, it is not possible that the safety index will fall to the bottom.

Do you understand that better now, perhaps? I hope you do.

Please also know that for us every complaint is important; no matter the amount of the money, we always try to get it solved the same.

In the middle of our chat, I received congratulations via an automatic reply from Casino:

Rocknrolls

"First Deposit Bonus (Slot)" Bonus has expired

Dear Boris Ognjenovic

Amount: 60.00 EUR

End Date: 31/12/2024

"First Deposit Bonus (Slot)" Bonus has expired

Best Regards,

Rocknreel's Ekibi

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PS I would be happy if you marked a clear distance from this casino and you would not take drastic measures to lower from 6.0 to 0, but you would take some points anyway!

No one is reading now that you are doing nothing and now I am ending all "collaboration" that I had so far with CasinoGuru and from now on I will be - "invisible" !

It's a pity if you see it and want to do it that way. I think Radka and Romi have explained it to you quite well and I would just repeat myself. It's a system that has been in place for a long time and until a better one is invented, we'll do it the way we have it set up. Not everyone will always like it, but that is the way it is.😕

You write the rules, you decide, we members judge whether it is right or not!

Unfortunately, I think you have done nothing, on the contrary, the facts are this:

I deposited 20 Euros, got a 200% bonus, with 60 Euros I couldn't play a single game and after about 1.5 months the casino took all the money!

In Sweden, you would immediately report a fraud like that to the police, the owners get high fines and the state pays back money!

What did you do? Feel free to describe, but I'm afraid the answer will be - blank! NOTHING!

I would be ashamed to sign my name and say what you say, in simple words:

Casino has the right to steal smaller amounts of money without penalties!

Okay, but I don't think we did nothing. The casino got black points which affect its rating, but the point was that since the amount is not so high, the points were not much either. But I don't mean to say that €60 is not enough. It is evaluated by a system and one such bet cannot sink the whole casino to zero or simply to a small safety index. If you had a car wash, for example, and two hundred people came and one had a problem because the machine gave them 50 cents less, should the whole business sink too? It could have been a mistake, yes, maybe you wouldn't go there again, but that's not the reason. 

We also tried to contact the casino, but when nobody answers you, then it's hard to solve something. We are a mediator trying to help the players, not the police. 

No casino has the right to take a player's money on the basis of nothing, but sometimes you know that there are casinos that don't respect the rules very much. It happened in this case, and since you say that in your country there would be a penalty and your money would be refunded, then I don't see any reason to play in other casinos.

So I guess that's about it.