RocknReels Casino - Player's account access is restricted.

Hello, opened a new account, deposited my own 20 euros and received a bonus of 40 euros more. (200%)

Not a single game can be played, there is no live chat and on e-mail questions no answers at all last 36 hours!

Don't know what to do?

There you can see in the picture, a message in the top left corner what happens when you click on a game you want to play!

Edited by: Boris O.

Dear BorisO,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

The screenshot you provided us with shows an error related to the currency. Could you please specify if you selected only one currency in your account? Were you able to select the currency on your own, or was it selected automatically based on your country of residence?

Am I correct in understanding that you have not been able to play any games in this casino so far and your entire deposit is untouched in your account?

When was the last time you received any response from the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi again,

thank you for responding immediately, yes, euro was selected automatically (tried to change to another n but everything is fixed) and no contact with casino at all!

Have sent dozens of emails and no live sign from support!

Haven't played a single game because all games get blocking with message like you saw!

Tried using different browsers and even the mobile but the casino is completely dead!

Balance is untouched and stands at 60 euros. No live chat either!