RocknReels Casino - general discussion (page 12)

I'm sorry. I don't want to be negative, but I'd probably be starting to be. I've already told you what I would do in your position, so I don't know what more I could say. 🙁

😂😂😂 I emailed all 6 sites and my email got bounced back… i did a lil research on Zendesk and found that they are not connected to the site, they just customer support. So when we message them they relay the message to someone else that relays to another person. I’ve lost all hope. Just black list them already. I messaged last night and they replied with "if it’s not in Monday then message them back"

i recieved this last night

last nights message from them

this was mine this morning

I know it’s a stupid question but has anyone received there payment as yet?

Not yet mate all they keep saying to me is end of day today which it's already there. Lol. But don't worry I'm persistent I'm in chat every 8 hours to harass everyone lol

It seems to me that they always know how to calm the player down a bit, but if it's the 10th time they've written something like that to you, I probably wouldn't take it too seriously anymore until I've seen the money in my account. I understand that if there was a problem with the payment provider and they have to enter the withdrawals manually, it's not the easiest thing to do, but for it to take a month, I think that's too much. So you still haven't received the money ?

Hi there 👋 all, I've got a complaint against RocknReels6 too, myne is similar in that I never had one problem with them and actually rated them my favourite casino, but then I won $500 off them on the 20th of April and still haven't received any funds, I have screenshots and it says success but no money, I've asked the bank if they had flagged or cancelled any payments, but nothing. Just want to know what my options are into trying to get this winning into my bank account?

Hi, I've moved your post under the casino where you can see that you are in the same situation as other players who are waiting around the same as you. Have you also received any replies that the casino has sent you money or that you will have it in 2 days or by the end of the week or something like that ? Did they explain to you what is behind the whole delay ?

Anyway, I see that you have filed a complaint and I hope that our team can help you.

If you have an update let me know for sure.

Yeah Jaro I surely did without any reply from them at all, usually they reply but slowly, not this time, I can show you all my replies if you want?

this just happened guys, account was re credited ? Now can’t withdraw or add a bank account as it was deleted off my account



Did you click "withdraw account"??

There is no way in hell I am clicking withdraw account.... that's probably their sneaky way of not paying us etc. I've been told the bank account issue is with the payment team and we will receive an email when it's resolved 🙄

Ever withdrawn through crypto

No never, the option has now gone where you can select crypto or bank transfer. Mine only allows me to Withdraw Account and I'm not pressing that until I know what happens after I select that.