Rizzio Casino - general discussion (page 5)

If you have documented everything, then by all means file a complaint here at casinoguru and I also recommend contacting Anjouan, the license holder. It is also worth contacting the casino again and explaining your situation again!

I haven't heard from Anjouan yet, and I haven't heard from Rizzi either. I haven't received any money. I hope things move in the right direction.

That new case is pretty shocking, they need to be held accountable.

Okay. It's possible that this Christmas and New Year's Eve will cause delays there too. I hope your case progresses soon!

Yes indeed, this site is downright criminal. I hope Kreher would also contact the gaming authority. Rizzio is a very unscrupulous site!!

Would it be possible for you to take a screenshot of your account transactions on the site? You previously posted the image where there was a 1000e credit and a 24000e deduction. I would be interested to see the part where you had the bonus and how it is displayed there?

That's the problem, you can't see anything, you can see as in the picture that the €25,000 real money balance was zero Euro bonus.

Last Friday I received a payout of €1000. Therefore, my real money balance shows €24,000. My bonus balance is zero, and this Monday I received an email stating that the €24,000 is being withheld due to alleged violations of the terms and conditions.

The bonus was €0.00 for a while.

How exactly do I file a complaint?

Do you have a contact with the licensor?

I've already filed an online report with the police and am now filing a complaint with Anjouan and Guru (here's the page 👍).

In your picture, the start date was 5.1 and the end date was 5.1, which is why you can only see those amounts.

If you put the start date in the search criteria, say 1.1 and the end date 5.1, you would also see where the bonus was given, where you canceled it, and where you made deposits. I still strongly suspect that there is some bonus balance left there and when you have made a new deposit and withdrawn the bet, they claim that you committed a bonus violation. If you can make the transactions in your gaming account more visible through that search criterion, I could check if it is as I suspect.

Yes, there is a licensor icon at the bottom of the rizzio page and when you click on it you can make a complaint by clicking on "submit complaint"

I'll check, but if that were the case, why was I paid €1000?

I can't answer that yet. You would need to see your account transactions first for deposits, bonuses and withdrawals.

It clearly states €0 bonus…

And if you consider the entire period, the bonus is zero; the profit I made afterwards!!

Can you narrow it down to the point where you had the bonus? You said that at some point you had it and you canceled it when there was 0.50e left.

When you won this big amount, what was your deposit amount that you started playing with? So a single deposit?

After what felt like 30 deposits...

I played directly with €5 and also with €50.

I tried everything: €20, €30, and at €50 it went in, as it did at €30, so I made my profit.

The bonus was around Christmas time, and as I said, it was 100%. I cancelled it before playing with real money. Unfortunately, I've been playing for too long and I know the ropes, which is why this annoys me so much!

So: Your balance was 0e, then you made a deposit and won 24,000e. What was the value/amount of that deposit? I'm not talking about how many deposits you made.

Exactly. My account balance was zero euros because I made a point of canceling this bonus. Because of precisely these problems. Because I knew perfectly well that something like this could happen.

The amount could have been 200 or 500, I don't remember exactly. You can see it on my online banking statements.

But what are they getting at?

You can't see from that gaming account statement what your deposit amount was that you won with.

But, if that amount was 200 or 500 euros, then it is very special that they paid you 1,000 euros.

Usually, if there are these bonus leftovers even though the bonus balance shows 0e, in those cases only the deposited amount is returned. Rizzio is a very shady site and if you read on any forum, everyone has similar problems. Nothing will help this site other than putting up a fight.

It saddens me that people don't read these discussions enough and more and more players are getting into trouble with green leader champions (rizzio + other pages from the same owner)