Hello, if I understand that correctly, the casino is willing to pay; the thing is that for you only the crypto becomes available. To be honest, usually the easiest way is to use crypto. Things would have been different if the casino had not been willing to pay at all. Or is there any other problem involved, please?
Basically, complaints serve for situations where there is no way of getting the money out of the casino. Sadly, for players from highly regulated countries like Germany or the UK, the usual methods may be temporarily unavailable, especially if the casino is not licensed for that country.
Thus, I'm asking for details. You know that the complaint process also takes a lot of time, and you may later find out that the recommendation is to use an available method because it is the quickest solution.
I aim to be completely honest with you, so let's stay in touch.
