Revolution Casino - general discussion (page 10)

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You just need to write in the complaints thread that you have received your money.

If you are unable to do so, please let me know.

Hi, seven days can definitely feel like a long time when you're waiting for your winnings.

The 14-day timeframe we mention isn't specific to this casino, it's the general period we give all casinos to process withdrawals before we recommend submitting a complaint on our website if the payment still hasn't arrived.

At this point, I'd suggest being a little more patient. Delays can happen for various reasons, such as payment provider processing times, internal reviews, or a high volume of withdrawal requests. If the casino hasn't asked you for any additional documents and your withdrawal is still pending, there's still a good chance it will be processed.

Can I ask a couple of questions? Which payment method did you use for the withdrawal? Also, did you play using a bonus, or were these winnings from real-money play only? These details can sometimes help explain why a withdrawal is taking longer.

Good morning, thanks for your reply. I made the initial withdrawal of €420 by bank transfer.

Winnings come from games without bonuses

If you need any further details or screenshots I am available to send them.

Thank you

I don't think Casino Revolution has more players than 888 and yet the winnings on Fire Blaze games are much more numerous and the jackpot much more substantial... for me it's a fake casino

Thanks for the reply.

How you view the casino is ultimately up to you. If you manage to withdraw your money, which I hope you will, then you can simply choose not to play there again if you aren't happy with your experience.

I can see that you played without any bonuses, so there shouldn't be any bonus-related gameplay checks. I also noticed that you used a bank transfer. Those can sometimes take up to five business days, and since there was a weekend, that time is usually not counted as part of the processing period. However, considering you've now been waiting for more than a week, it is starting to take quite a while.

I still hope you'll receive your money without any issues, although you may need to wait a little longer. If nothing changes, we'll be here to help if you decide you'd like our assistance.

I understand that it takes time but as of today 7 days plus holidays is not a reasonable wait.

If they don't pay, can I report the scam? (Through a law firm, I mean.)

I would first try our complaint team, and we would see what can be done. We would try to contact the casino and help resolve the situation.

Only after that would I start looking into other options, like the one you mentioned.

However, I cannot guarantee that it would be successful or how it would turn out, because sometimes the costs involved in taking that kind of action are much higher than the amount you are trying to withdraw from the casino. In that case, it might not even be worth pursuing that route.

It must be said that the lawyer is my uncle so the legal costs are almost zero.

In that case, if you have that option available, I would definitely consider it, but perhaps only as a last resort. I wouldn’t start by going straight to a lawyer.

I can see that you have already submitted a complaint and it was for €420. I don’t want to say it’s not important money, but in most cases players tend to involve lawyers when the amounts are significantly higher.

So I would first try to see whether our team can resolve the situation together with you and the casino. If that doesn’t work, then it would make sense to explore other options.

They keep sending me emails apologizing for the delay but the withdrawal is still blocked🤣🤣

Yeah, kind of thing we wouldn't like to see, right. 🙂

Just keep cool head and we will see where it gets us.

I close the complaint, thank you and goodbye

Hello, the complaint seems to be open, but that's not important; instead, I'd like to confirm you actually got the money. So, was the matter resolved?

I made a withdrawal on July 7, and the amount was reversed back to the casino's account on July 87. I made another withdrawal, and they asked me to wait three business days, but after those days passed, the amount was credited back to the casino’s account. Right after that, I made another withdrawal, and the amount isn’t credited to my account—it’s always credited back to the casino, and they always give the same excuse that it’s still within the three-business-day period. They’re always stalling, and the amount is never credited— a terrible experience at Revolution Casino; they just keep stalling.

Hello, maybe from a more technical perspective, I would guess the payment option is malfunctioning, possibly completely. Maybe changing the withdrawal option would help. Are there any other available withdrawal options left? Guess the support could conclude that too, because to be honest, this has not been a very assuring experience thus far.

May I know how support recommends solving the payout? Going on and on the same way feels a bit off, at least to me.