QuickWin Casino - general discussion (page 22)

Does this situation happen often and is there any way to verify whether the process is already running? Has anyone contacted the casino directly?

You can see everything in your complaint. When the casino is contacted, you will also see it there. Later, our team will ask you everything necessary and when they have it, they will contact the casino.

If you have any further questions, you can find all the information about the process here .

Unfortunately, I still can't withdraw my winnings; I only have €5,000 left out of the €25,000, but that's exactly what the casinos want – for you to gamble away your money again before you can withdraw it.

The support chat still says they have "apparently" been reviewing the document for 7 days!!!!!

Although the other 4 documents were confirmed on the same day, haha, it's a joke.

Yesterday something changed slightly; I can now access the withdrawal option, but when I enter an amount and try to withdraw, I get an error message saying: An unexpected error has occurred.

And I haven't been able to open the support chat since yesterday; they must have blocked me so they can delay things even longer.

I know this is an unpleasant situation. But please stay calm, and our team here will be there to help whenever possible. Don't gamble with your money, even though the wait can sometimes be agonizing; everyone wants to get their money. It’s not a small amount you’ve won, so if you’re patient, I think you’ll get everything eventually. 🙂

Yes, it's a small amount because my €25,000 was almost gone already....

But now I have €3,500 to withdraw again.