QuickWin Casino - general discussion (page 23)

Dear Ratka, something is happening with my account right now. Every few seconds I receive an email with a withdrawal request of €1,500 and I can't access my account at all.

Is there any way to see what's happening with my account? I can't get in and my money is being put on hold. 🙏🙏🙏

They are just informing me that my account has been closed at my request! Terrible please Ratka contact Kubo to reopen the case this is terrible what is happening

I'm just getting notified that my account has been closed! Please have Kubo reopen the case 🙏🙏🙏 I knew this would happen as soon as Kubo closed the case 😭

Hello Durdica,

first of all, I want you to understand that from the perspective of the closed complaint, Kubo is not in play anymore and he's never been here on the forum. I'm personally in no position to investigate a closed complaint and have no deeper knowledge of your case. Simply put, a forum is not a place for disputing complaint results, I'm afraid.

I imagine this whole situation has been an intense and demanding experience, but I cannot help you here.

If you have new proofs available, and if that option is available in the complaint, please consider using the reopen button.

Thank you for your cooperation.

I pressed the button, wrote an e-mail and sent all the evidence, where an antrag auf Auszahlung was made. Where they write to me that the account was closed at my request and everything but there is no response

please🙏 you already contacted Kuba once and then reopened it. Please can you contact him🙏

You need to be patient; I believe I clearly explained that I have no way to fulfill such requests here on the forum.

Wait for the mediator to respond back to you via email, please.

Unfortunately, I sent Kuba an email before, when there were those first problems with the closure and even earlier, but I never received any response from Kuba to the email. I'm afraid he won't have time to open new emails, so I would ask you if you would be so kind as to at least write to him so that he can check the email 🙏

Good morning dear Ratka, just received an email from Support without any explanation. Only that there is no possibility of returning it. 😭 So please contact Kubo to reopen the case, because that is the only hope for me🙏

I understand what you are saying but please respect what I said already. 🙏

I have to respect the complaint rules too; I already sent the note, by the way, so there is really no need to ask me again.