QuickWin Casino - general discussion (page 21)

Hello and thank you too.

Now I can see that you just received an automated response email from Zendesk, which of course does not resolve the problem, and I understand that it is unconvincing.

When it comes to live chat, those agents have no access to concrete specifics and deadlines from the finance team, e.g., so I understand that they could not help.

So, it has not been more than 14 days mentioned in the complaint. Therefore, I suggest you do not send anymore posts to Veronika unless you have something concrete and crucial for the complaint.

I know it is difficult to be patient, but those promo emails you are so focused on have nothing in common with your withdrawals, for example. Kindly give the complaint some time to proceed further. We are aware of the matter and the process is ongoing.

You'll be notified properly once more details are needed. Do not worry. 🙏

I currently have €25,000 in my Quickwin account, which I would like to withdraw, but according to Quickwin's rules, I can only make three withdrawals simultaneously, each of €500. The casino states that withdrawals should take three business days, but I've already been waiting for over ten days! In the chat, they keep promising that the withdrawal will be expedited, but nothing is happening.

How long will it take until the full €25,000 is in my account?

The question is: Is there a way for me to withdraw at least €1,000-€5,000 directly?

If I can only withdraw €500 daily, I still won't have my winnings paid out in 5 years, since I don't receive a daily payout anyway.

In my opinion, this is a scam! I will never, ever get the full €25,000.

Hi, we give casinos 14 days, which is probably the first thing I’ll mention, and if they can’t pay you out after those three withdrawals, you can open a complaint with us.

As for the limit, you probably can’t increase it; the only thing I can think of is becoming a VIP, which would allow you to make higher withdrawals. But I know that in these cases, the casino might still demote your VIP status because I don’t think they’ll want to let you withdraw everything quickly, but might be counting on it taking longer.

So you’ll probably have to deal with that, and if it doesn’t work out, we’ll be here to help.

Where can I file the complaint? And what if this happens with every payment? I can't file a complaint every single time, can I?

Yes, in the chat I'm told I need to increase my VIP level to be able to withdraw more, but the level is only updated every 90 days!!!

If at least the withdrawals of €500 each only took 3-5 business days, as stated in the casino's FAQs, that would be okay. But having to wait over 14 days for a €500 withdrawal every time is unacceptable!

Complete fraud when it comes to payouts

You can file a complaint via this link.

As for withdrawals, 14 days is definitely too long for anyone. Of course, you won’t have to keep opening a complaint over and over; just keep one open and let our team know that you don’t want to close it until the full amount has been paid out.

You probably won’t be able to raise your VIP status any higher, but I know that casinos can also demote you from VIP if they want you to withdraw less and have a lower limit. So I don’t think it matters that much.

We’ll see how things go from here and whether the casino starts paying out.

Yes, exactly, it says right there: VIP level is completely reset to 0 if you haven't played for 30 days... That means I'd have to play at least once every month... That can't be right, those are cheating rules!

HA-HA!

Now the casino has suddenly blocked my withdrawals because I need to verify my identity, even though I've already made a withdrawal! Hahahahahaha! So now there's proof, the casino is a scam and I won't even get €100 of the €25,000! WOW!!!!!

After 14 days of requesting a withdrawal, they come up with this? Surely they can't be serious? Especially since they told me every time in the chat that everything was going smoothly with the withdrawal, it was just a delay...

I would like to take legal action against this, after all, I also deposited real money with ******

I would stick with the complaint I suggested to you. Having to request verification after 14 days is pretty sad, but if you successfully complete it, then nothing should stand in the way of your withdrawal. So that’s what I’d focus on right now if I were in your shoes.

What did the casino ask you for, and what documents?

Hello,

i have same problems with withdrawal from QUICKWIN Casino. I won there 7032 EUR. Created first 500EUR withdrawal at 6.6. 2026 but still pending without any change since now.

Many times i asked their chat support if everything is allright, they always said everything is fine, just wait more.

Im getting confused, becouse sending money there is pretty fast and without any problem, casino site also runing very well but cashout is problematic 🙁

Payment method: withdrawal to card

i saw the peoples on this forum helped get money back to players.

Can i ask for help too? Thank you very much

I also must mention, that casino never asked me for any kind of documents, even if i asked them

I already openned complaint here, is that what you mean? What you mean by "open a claim in cashy with their justice"

Thank you for your reaction

Can you explain all of this to me in more detail, how does it all work?

Hi, I'm sorry you're waiting for your money and the casino keeps giving you only vague responses, leaving you in the dark. 

Unfortunately, that's how it goes sometimes, and I wanted to suggest filing a complaint, but I also saw that you've already managed to open one. So, what I would do in your shoes right now is keep a cool head, which is probably the only thing you can do.

Our team will try to help, and I believe it will turn out well.

Thank you for that.

It's fortunate that there are initiatives and people who try to help even if they don't have to themselves.

Guys, as far as the cashy goes, a lot of players have posted about this, probably some kind of promotion, but I don't think they'd actually help you there. I saw that it's a casino, and often these kinds of things are more like a scam. 

Well, then they'll ask you for documents at some point, I'm in that carousel right now... Everything was accepted but I still can't withdraw because my withdrawals are blocked haha.

So the casino is now trying everything, absolutely everything, to make sure we don't get a single cent of that money...

How did you file the complaint?

Im still hope they will pay. Some other peoples from here get payment. So we have pray for it 🤪

How much did you "won" there?

HOPEFULLY, the winnings are mine!

I won €28,000 from a deposit of approximately €20!

HA-HA

That's why we're here.

I believe it will have a happy ending.

The most important thing is that everything is resolved fairly. 🙂

I'm keeping my fingers crossed, but still nothing 😕😂

You will have to be patient with the complaint process, so it probably won't happen overnight. 🙂

Don't despair and hope it will be good.