QuickWin Casino - general discussion (page 20)

So, nothing is showing up in my account. I've prepared two screenshots. As my previous screenshots show, I won €950. But I lost €450, so I only had €500 in my withdrawal. I even got €50 from the bonus points I collected, which you can also see in the screenshot. I even exchanged the 10 cards at Samsung for €50 in real money. I wanted to log in the next day. At first, everything was fine, but half an hour later, I had to reset my password three times before it worked. Then my account was completely deleted. The history is all gone, but you can see my deposit in one of the screenshots. You can see from the IBAN that I was in there. But it really hurts that people just wiped away a €500 withdrawal, leaving it at zero. I don't want that, even though you can see from the IBAN that I deposited. Thanks for helping me.

So if I had given someone my password and they had withdrawn any money or anything else, it would show up in the history, but there's absolutely nothing there.

Yeah, in the withdrawal history it would be shown for sure.

It's obvious that I deposited via the IBAN, so the fact that I even played there at all is an outrage.

Our complaint team will soon investigate everything thoroughly. Please stay patient, as we have to deal with hundreds of complaints at the same time, so it may take a bit longer.

I made my last withdrawal last Monday, March 9th, and to date, no credit... it's a large amount, so I'd like to resolve this. First of all, I didn't use any bonuses when I registered, and my transaction history includes both deposits and withdrawal requests. I only responded via instant support chat, telling me they're contacting the financial services department and that everything appears to be in order, and they apologize for the wait. If it were a scam or they themselves were scammers, shouldn't they have already closed down after a few months? Has this happened to anyone? Do you know how to resolve this? We're talking about €6,000.

Hi, I’d start by saying that I don’t think the casino is a scam. Since I’ve seen both deposits and withdrawals, I believe patience will help in this case. Maybe the casino is counting on you to start playing, so they’re dragging it out for a while. Or it’s just a common delay that often happens at casinos. We give casinos 14 days to send the player their money. If that doesn’t happen, we’ll try to help if you’re interested.

So please try to hang in there a little longer?

I've been waiting for a withdrawal for 14+ days, the account is fully verified. Support keeps repeating the same answers without a solution. Previously, payouts were going out, now they're delayed..

What did the support tell you, though?

Is it perhaps due to a high amount of withdrawals?

Please follow this link, where you can submit a complaint, and our team will investigate the matter and hopefully find out more.

I won €110,000 at Quickwin and they don't want to pay me,

Their way of getting us back into the game is rude. I don't want anything more, please give me my money back.

They don't want to pay me the money😡

Hello, it seems to me that the withdrawal is delayed, but the support team explained that despite the delay, there are no other problems. I could not find anything rude or inappropriate. I understand you are concerned, but for now it seems that the best approach is to wait a bit longer.

If the casino won't pay you in the next 9 days, the complaint will address it. As for now, we allow casinos 14 full days to resolve delays without our intervention.

Kindly be patient and keep us posted.

I was level 5 and they downgraded me to level 3.

First they allowed me €1500 twice, then €1000 once, and then no more. I was able to withdraw €800, but that's still on the balance.

My account has been manipulated!! I left exactly €110,000 for withdrawal and now it shows €109,800 and I haven't received any money or played any games!!

There you can see that I have deposited the first €800 into the cash register for payout.

Okay, perhaps you could stop with those exclamation marks and form a more structured description of the events. This way, it is not very clear what your suggestions are or what has actually happened or been done by the casino. Which means, have you asked the casino and have you received any concrete response, please? I will be here for further talk, of course.

I asked in chat what happened to it and they replied that I would receive a message from support soon, but I haven't received an answer.

Dear Radka,Thank you for your response. I apologize if my previous messages were unclear. Here is a structured summary of the situation:Transaction: I requested a withdrawal of €800.Casino's Response: I contacted the casino via live chat to ask about the delay.The Issue: They told me to weit.Please let me know if you need any more specific details to move forward with my complaint. Thank you for your help. I got a email from the VIP department and they said a few times that it was being processed with high priority.