ProntoBet Casino - general discussion

If you want to discuss anything related to ProntoBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hey.

This casino is a complete scam casino, they don't allow the laws of your country or anything else. Customer service does not work, no one communicates, no response to e-mail, nothing happens.

They don't even check the customer books according to Estonian law. So, since I don't get an answer from them, I'm starting a dispute in Estonia, who has granted them a license. According to the Estonian license, they have to return all the deposits to me, because they couldn't even open a game account for me, but the account has been opened, the customer books have been checked and the money has been received.

Do not play at this casino because it is a complete scam.

Hey. I'm sorry you're having problems at the casino. 

Do I understand correctly when I say that you are from a restricted country for the casino, but you were still able to open an account ? Is that the problem you are describing here ? 

What else is going on ? Do you have a problem with the withdrawal or the deposit ? 

Let us know. 

The problem is the following, the casino is obliged to check the player's information, blocking the opening of the game account, etc., all my deposits must be returned to them. Because they have been received illegally.

So, since they don't communicate, I came here to make a complaint, because then they answer, and explain how they open accounts for people with account opening restrictions, and receive deposits and confirm the game account.

The problem is the following, the casino is obliged to check the player's information, blocking the opening of the game account, etc., all my deposits must be returned to them.

Because they have been received illegally.

So, since they don't communicate, I came here to make a complaint, because then they respond, and explain how they open accounts for people with account opening restrictions, and receive deposits and confirm the game account

Hello.

Honestly, I found the explanation not so complex. I'll ask a few questions if you don't mind:

Have you self-excluded ever before in this specific casino?

Or is it about the legality instead? Are you perhaps convinced the casino should return your deposits back, because it lacks a Finnish license?

Thank you for your further explanation. 🤔

Hey. According to Estonian law, if I have blocked the casino, the casino cannot open an account for me. if for reason x it is opened anyway, they have to return all the deposits to me and make a block.

and on their pages it is written that they are allowed by Estonian law

Hey.

According to Estonian law, if I have blocked the casino, the casino cannot open an account for me. if for reason x it is opened anyway, they have to return all the deposits to me and make a block.

and on their pages it is written that they are allowed by Estonian law

I see, just note we are not lawyers here - we do not engage in questions of legality.

Instead, we follow Casino Guru Fair Gambling Codex

Let's see where the complaint leads us!

yes, they don't look for lawyers here. the casino's terms and conditions, they are the question here.

Could you try to write your post in your preferred language? I must admit I still struggle to understand you.

I feel it's kind of pitty because this forum offers an inbuilt text translator. It's just a kind suggestion thus I'm leaving the decision up to you.

Hello.

So now they have been closed by my account, but not the money

have not returned.

I'm sorry it has come to this, but occasionally you aim to be excluded from online casinos, am I correct?

I understand you are strongly convinced you are entitled to a refund, but honestly, I would wait for the complaint to address this question properly first.

The update should take place very soon, according to the timer. 🙏

The casino is a complete scam! Really don't pay here, they're criminals. I've been waiting for my deposit for half a week now and I'm just being held back. I should wait for an email that doesn't come anyway. They're trying to trick me into playing with the money. But I won't let myself be ripped off by such cheeky support. I was ASSURED I would receive it automatically within 48 hours. Now it's double that without any feedback. I know 200% is tempting but stay away!

Hi, you say that the casino is trying to trick you into playing with money, but you also say that your deposit hasn't arrived yet, so what money are you talking about please ? Do you have a problem with the withdrawal or the deposit ? Did you try to check if there was any error with the payment provider ? 

Let me know.

Hi, I stopped by this casino last week. The money was debited immediately and I had no problems with my bank. However, the payment system had a problem and according to them the transaction ''failed''. However, people didn't want to credit me my money even though I sent them proof of the transaction. I was then told that I should wait 48 hours until my money was AUTOMATICALLY sent back. Now over 90 hours have passed and I still don't have my money. Yesterday I received an email that the money had been credited to my account. I haven't even logged in since Friday because I don't want to play there and just want my money back. And yes, I'm clearly being tempted to just gamble with the money because it's difficult for me to pay it out, I'm just being held back. I've been lied to several times now, which I can prove. Criminal pigs

We give casinos 14 days to resolve the withdrawal. I think a couple of days is not such a disaster yet and the casino said they had technical problems with the payment system. I recommend being patient for a while, although I know it's not easy, check with the casino what stage the withdrawal is at and if it's the same old story over and over again, then I would recommend filing a complaint, where our team will try to help you. 

However, if you have any new information, don't hesitate to let us know. I firmly believe that you will get your money and everything will turn out happily. 

Hello,

I don't understand why I'm being belittled. Probably to protect the offer. These people lied to me several times about my money and even expected me to verify them at the end (all kinds of documents). Of course I have patience for something like that, but not when I'm lied to several times, when I'm told things that aren't followed through on. And then the amount that I requested to be deleted will be credited to my account. Which hasn't happened yet. However, I received an email saying that I will get it back but whether that will happen ;D

I clearly understand that nobody wants to get into a situation like that and get in trouble with the casino. I'm just glad that things should move forward and the money should be returned according to the email. 

Well, let us know if that happens or not, because I'm quite interested. I hope this situation turns out well for you. And if not we will try to help.