ProntoBet Casino - Player accuses casino of scamming him.

Hello.

This casino is a complete scam. They do not respect any laws, neither those of their own country nor any other. Their customer service is non-existent, they do not communicate with anyone, and they do not reply to emails. Nothing happens.

They do not even check customer documents according to Estonian law. Since I cannot get a response from them, I am initiating a dispute in Estonia, who granted their license. According to Estonian license requirements, they should return all my deposits, because they shouldn't have been able to open a gaming account for me. However, they have opened an account, checked the customer documents and received the money.

Do not play in this casino as it is an utter scam.

Hello anzelika33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ProntoBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you trying to verify your account? Did you accumulate your winnings with real money or did you use a bonus? Do you have any remaining balance on your casino account? When was the last time you tried to contact the casino?

Looking forward to your answer.

Regards,

Nick

Hey.

I did the account confirmation right away, because the first thing I need to check is that I'm able to play with real money, I've had the game blocked in certain places, and now I no longer dare to make deposits without sending all the customer books for checking. And answer after confirmation, I will play, and I will make the deposits.

All casinos with Estonian licenses block me at the same time.

And here I was given a picture of the check, but I know for sure here that I have the blocking on and it was done in 2022 and the end of 2025.

So all my deposits have to be returned to that casino, because they couldn't receive them from me.

Thank you anzelika33 for all the information provided so far. I will now forward your complaint to my colleague Jozef (jozef.k@casino.guru) who will be assisting you from now on. Wish you best luck resolving it.

Regards,

Nick

Dear anzelika33,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint at any time.

Dear anzelika33,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. I may assist you with this process, and you can reach me at the email address provided below. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru