Powbet Casino - general discussion (page 5)

Right, so I understand nothing new. I saw that your complaint has been escalated to Natalia, who will contact the casino and we'll see what she finds out. Hopefully everything will be okay and you'll be able to successfully verify. 

I'll be here if anything. 

Good morning,

day 08/30/2024 I deposited 300 euros via buddybank card on powbet6.com, playing I reached 900 euros and I requested a withdrawal of 500 euros day 08/31/2024 via international bank transfer by entering the iban of my Revolut account and day 09/01/2024 I made another withdrawal request of 400 euros always with international bank transfer.

(both buddybank and Revolut accounts are in my name)

Today my first withdrawal request was rejected, with 500 euros being written off from my gaming account.

I contacted support via chat and was told "We are very sorry to inform you that your withdrawal request has been cancelled due to a Payment Provider update affecting withdrawals.

by credit card.

In any case, the total amount

correspondent was

promptly credited back to the

game account.

We are truly sorry for the inconvenience caused.

However, we invite you to make a new withdrawal request and we will be happy to notify you.

competent department to process and dispatch the new request as soon as possible".

I requested both withdrawals via bank transfer, not credit card.

I was advised to resubmit the withdrawal request again via bank transfer.

On 04/09/2024 my second withdrawal of €400 was cancelled. By contacting support via chat I was given this reason "It appears that previous withdrawal attempts have been cancelled by your bank's payment provider, so try to withdraw with another withdrawal method. In order to withdraw we recommend

usually to use

the option of bank transfer via

Bank Transfer, or, if that doesn't work, try to withdraw directly to the card you deposited with. As a last resort, if it still cancels, I can recommend using an e-wallet, such as Mifinity or Ezeewallet."

I asked how to proceed, and I requested a withdrawal via bank transfer this time national and put my iban of my account. I attach screen chat of the first and second withdrawal canceled.

They never asked me to verify my account.

Now tomorrow they will surely cancel the one of 500 euros made on 03/09/2024.

How do I get out of this situation to actually get my money?

Hi, I can see that this is quite an unpleasant situation. I would say for starters that we give casinos 14 days to pay out a player's withdrawals. Still nothing has changed and you are just getting information on how to use another method which I see doesn't help much. Do you think you could try the e-wallets that were offered to you ? 

If nothing has changed and you still haven't managed to make a withdrawal, you can use our free feature - the complaint form.

Our team would try to help you. 

So let me know how it goes.

Good morning, yesterday after the response that international bank transfer was not a good method of withdrawal, I cancelled the withdrawals and made a withdrawal of 500 with a national bank transfer by entering my Italian IBAN.

Today I will do the same thing for the second withdrawal of 290 euros remaining.

(still no account verification request)

We'll see how they respond if they cancel me with this method too.

I will keep you updated and thank you for your availability.

I understand, so let's wait and see what they tell you and whether this time the withdrawal will go through or will be rejected again. 

I will wait for your news. 🙂

Today, September 8, they just accepted my withdrawal of 290 euros made on a later date than the one of 500 that I still find among the pending withdrawals.

No account verification required.

I attach before and after screenshots.

I hope they send the 500 one for payment too.

I'll keep you updated!

So that's great news, I can see that things are moving forward, although slowly. I also hope that your next withdrawal will go through and be approved and you will get the money. 

I will wait for the next update. 😊☘️

I have been waiting for my €500 withdrawal from powbet for 8 days and still nothing, they don't tell me anything, I talk to them and they just make me give up

Hello, I see you didn't get any reason why you don't have your money which is a pity because we would have something to bounce back from at least. 

However, I would like to say that we give casinos 14 days to sort everything out and send the player the money, so if that doesn't happen, let us know and we'll try to help. 

Nevertheless, wasn't it necessary to do some verification here ? Did you play here with the bonus or not ? 

I have never played here, I just want to collect my money and that's it.

Hi Paola. I have had problems with this casino.

In the verification part, you have to provide the required documents. Once they are verified, the account will be verified. Then it will let you withdraw it.

It was hard for me, but they finally verified it. I made the withdrawal on Monday. Let's see if the money arrives...

Did you do the verification?

I understand, according to what I've seen some players are also facing the same problem as you. And that's why I would recommend to be patient and try to ask the support once in a while how is your withdrawal. If they continue to ignore you, then I would proceed to file a complaint on our website. 

Do you think you can handle it ?

It tells me that I don't need verification

I write to them like 10 times a day and they tell me they are behind schedule, that I have to be patient.

Without verification, they will never let you withdraw the money. They pretend to withdraw it, but it never arrives. Because verification is required first.

The withdrawal will be cancelled in a few days. Ask for the withdrawal to be cancelled so that you can be asked for verification.

They also let me "make a withdrawal" but it didn't arrive. Then they returned the money to my account, I went to the verification section and they asked me for information.

-DNI

- SELFIE PHOTO WITH THE MOBILE PHONE ON CLOSE TO THE FACE WITH THE POWBET ACCOUNT OPEN

- PHOTO OF THE CARD WITH ONLY THE FIRST 2 AND THE LAST 6 NUMBERS VISIBLE (I COVERED THE OTHER NUMBERS, EXPIRATION DATE AND SECRET NUMBER WITH SMALL PAPERS)

-PDF OF THE MONTHLY MOVEMENTS THAT THEY ASK FOR. WHERE YOUR FULL NAME APPEARS ALONG WITH THE ACCOUNT NUMBER ASSOCIATED WITH THE CARD.

Once verified, everything should arrive correctly. I am going through this phase. If they enter it, I will come back to let you know.

I am still not verified, the withdrawal of 290 euros was credited to me yesterday... the withdrawal request of 500 euros is still pending since September 4th.

From what I understand they pay but in their own time and based on what their head tells them.

You have to verify the account first. There is no other option.

That's why I wrote once in a while. If you bombard them with emails they probably have nothing else to say to you. I understand that you want your money as soon as possible, but this kind of thing doesn't help. 

I see that another player is also asking for verification like I did and I wonder if the casino will request it. It would be pretty pointless for me to leave your withdrawal pending for more than a week and then cancel it because they want your documents. Although that can happen too. So we'll see if the next few days bring anything new. 

I even opened a complaint here. That's why I know that verification must be done first. Regards

I repeat, I have 290 euros in my checking account without verifying the account.