Powbet Casino - general discussion

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I made a withdrawal of 215 euros on Powbet, after being reassured several times by the live chat, in the end after a week they canceled the withdrawal without giving me a reason, can you help me? I attach the screenshots

Hello,

I'm sorry can't read the printscreen - I prefer the English language, you see.

Anyway, what seems to be the problem with the withdrawal? Have you passed the KYC verification already? Is your gaming history ok? Have you complied with all terms and conditions, please?

I'll wait for further information.

Someone withdrew from this casino in Brazil, because I made a deposit there and got a bonus and fulfilled their rollover and requested a withdrawal on April 8th and it still hasn't dropped and I was asked for documents that I already sent last Saturday and continue in analysis, could someone help me please ?

Hello there.

I'd say you have not been verified yet - am I correct? When did you send the requested documents and more importantly, are you in contact with the casino?

Its score is quite good, but other players seem to be unhappy too, at some point. Browse the reviews.

Good morning! Yes, I'm still in the verification process and I've already sent several documents and they always end up asking for something new, this is already two weeks old and they're not able to release the withdrawal

Hello!

Luckily for you, the complaint should help, I'd say. It's good you submitted it.

Verification accepted yesterday and awaiting payment and I was given 3 business days to complete. Waiting to drop in.

Hello there.

I replied in the second thread:

"Keeping aside the fact you started the verification a few weeks back, now it sounds quite alright to me. The scheduled time usually corresponds with the payment option you opted for.

So, let's what happens today! 🤞🤞"

I have made a withdrawal on powbet 500€ at first they told me that the money has been sent normally to my account and it will take a few days to show up and after a while for no reason they blocked me saying that I have committed fraud and they are not giving me my money back liars which I won normally without any bonus

Hello there!

At this point, I feel it would be good to mention the complaint. It was a good step to take, and we appreciate the opportunity to help you. It would also be great if you could share all relevant communications or updates. Preferably via complaint, at this moment Nick needs all of those first.

Can you provide additional info, please?

I would like to see the casino's explanation - for example.



Here are some receipts they say they will send my money normally and then they close my account without me doing anything please contact the casino and get my money

Thank you for those screenshots.

Now I better understand the matter, on the other hand, I quite understand the casino went silent. Once they are assured the player has committed any kind of fraud - which is not my statement just taking the rule no. 9.4 into consideration - no further explanations are given publically 🙁.

At this point it is crucial to update the complaint thread properly, so make sure all those screenshots are available there, Nick is going to need all relevant information to proceed further.

Could you do that, please?

they have closed my account due to regulations 9.4 as they say but without having committed any fraud or anything and they are not giving me my money I will also upload some photos while they told me normally that they have sent them then they tell me your withdrawal has been canceled due to fraud but I have not done anything

I don't know how to send them so he can see them and I hope Nick can see them here too

It's necessary to send it all to Nick directly - try to lead one at a time to the complaint. Or simply insert those posts there so he can understand the issue. Alternatively, use this email: nikolas.b@casino.guru

Nick is not going to find it here on the forum - I'll send him a note, but please update the complaint.

Is there any chance I can get my money back from the casino or I'm just trying

Not sure I follow. Untill the complaint hasn't closed, the chance is there. The casino is rated as "above the average" so, I expect them to provide cooperation if necessary.

I know the waiting sucks, but it's part of the process. I notified Nick about the current event, please give him time to respond properly.🙏

Ok will I ever get an answer please?