Powbet Casino - general discussion (page 3)

Hello.

You know, I think it would be better to ask the chat operator or casino's support. When we can only guess, a real casino employee should provide certain answers.

See this:

I can't tell you why the casino thinks your account does not need to pass the KYC verification. Sometimes it is not necessary, for example, when your withdrawable amount is below a threshold.

"In addition, they told me that I can make up to 3 withdrawals of 500 euros, is this valid?"

What makes you think it is not? You should consult the casino's terms and conditions in order to find out.

"and if you win more money, do you lose it?" Sure, you can, if you keep playing.

Are you concerned about what happens if you somehow win more than 1500 euros? Most likely, you will submit a withdrawal request for a higher sum, and your account will undergo verification. In my opinion, it would be good to consult the casino's withdrawal limits.

Start right here:

Seeing this thread I will not bet at this casino. I'd rather avoid than regret...

Hello, I think it's always a good idea to inquire about a casino before you play there and I see that you have done so now. It's definitely the right thing to do and based on what you've seen or read, you might save yourself some worries in the future. I commend your attitude. 🙂 👍

Good evening. powbet is down, it's not working and we have money in it. Do you know something?

Hi, I just tested the casino and it works fine for me, please, give it another try.

it had problems yesterday now its ok. thank you!

My withdrawal was not processed

My withdrawal was not processed on this site, powbet

Hi, how long has it been since your withdrawal has not been processed ? Did you communicate with the casino and did they say any reason ? Do you have a verified casino account ? 

Let me know where you stand. 

Hello, I invested €250 in powbet, now I have €270 and I want to withdraw it. I don't understand why they don't let me and don't give me any details about why they canceled my withdrawal. They always cancel my withdrawal.

I am not verified, I try to verify myself and it won't let me and tells me that they don't need to verify me. I don't know how to verify myself and I want to withdraw the money and it won't let me.

Hello,

I replied to you here 👈, but feel free to keep the conversation here, if you don't mind. 🙏

I don't understand by what criteria, this particular casino has such a "high rating" , when the majority of players have been wronged to a large extent.

Apart from your money, which if you manage to get it at some point, it is very likely that you will lose your peace of mind . The long times required for someone to make a withdrawal, is the tactic followed by the company so that the player proceeds to "withdrawal cancellation" , as a result of which there is a high possibility of losing his money!

It requires a lot of attention!

It is not licensed by the Malta Gaming Authority.

Geia sou. I have a question for you, may I 🙋‍♀️? Are you actually talking about some of your experiences at this casino? Would you like to describe it to everyone better, perhaps? 🤔

Also to your wonderment, how come this casino has got such a high rating, I would like to describe a bit how do we work, which criteria we take into the consideration when it comes to "rating" the casinos. Our casino review process takes into account a huge amount of information about each casino, which is collected by members of our review team. This information can be grouped into five main categories, which are:

Size of the casino

Player complaints

Deductions for restrictive or unfair practices

Points added for positive qualities

Related casinos

However, the user reviews are actually not included in the "safety index" of a casino, so if players don't file a complaint where they can prove what the casino is doing wrong, unfortunately the user review they write won't have any impact whatsoever🤷‍♀️. Also the same goes for the forum posts.

If you are interested in some reading, I would recommend this article 👈, just to better understand how do we work. What do you say?

What I am mentioning is my personal experience, the processing times are really huge. Imagine that there are casinos that pay in minutes !

They have a very nice and rich casino and if they keep the withdrawal - deposit winnings short , they will come out big winners!

I would not say "minutes" are standard, but I agree. The most important quality, aside from support responsiveness and pro-client attitude, is, without a doubt, withdrawal speed.

Casinos with huge delays should definitely work on that. 🤷‍♀️

Thank you for the insight.🙏

Hello,

Haven't received a payout for 6 days. Excuse after excuse. Hands off. This site is a scam. They want me to cancel the payout and lose everything

Hi there. May I ask, if this is your first withdrawal at this casino, or you've had some others before, so your account is fully verified? The reason I am asking is, that the delay may be caused by the ongoing verification, as Veronika has also explained in your complaint 👈. Before getting in any conclusions about this casino, you should check the verification of your account. What do you reckon? In my opinion, that could help you better understand why the casino is delaying your payment to be processed.

Hello,

This is my first payout and I can't even verify myself because it's probably not "necessary" yet 🙂

No money for 7 days. 100% scam support says the same shit every time

We give casinos 14 days to resolve either the withdrawal process or the account verification process, which is mentioned in your complaint. 

However, from what you wrote in it a moment ago, I see that the casino has started and asked for verification. So you will have to pass it first before you can withdraw money. I don't think that should be a problem and we'll see where you get after that. 

If the issues persist, then you have an open complaint and we will try to help. 

If you are successfully verified or have an update, be sure to let us know. 🙂

I wish you luck ☘️

Yes, I sent the verification but the fact that it takes 7 days just to request it is ridiculous. They knew exactly that they wanted kyc. 7 days just to request it hahahah they could have done it on the day of the payout!!!