PlayCroco Casino - general discussion (page 2)

Update. I sent all my docs in and nothing was accepted. Problems with all.

I never had any issues with casinos and my documents.

This place was my first issue.

I agree with B31337.

Trash Casino. I got out.

Has anyone withdrawn from Playcroco casino via bank transfer? How long did you have to wait? Losing my patiences with these morons

Hello, I moved your post under the casino you are talking about, so you can see what other players have written. 

As for your withdrawal, how long have you been waiting ? I would say it could take a couple of days, but it doesn't always have to be that way. Have you tried asking the support how long it should take ? 

Playcroco Casino review is a cool Aussie casino that calls itself ‘the best AU online casino’, but is it? Let’s take a look at our in-depth PlayCroco casino review…

Aussie?🤔 Why would anyone call it that, if I may ask?

How long do you play at this casino? Would you like to tell us about it with your own word, maybe?

I'm here because I'm trying to find out if anybody else has had issues with getting verified through play croco casino to get your withdrawal because I have went through several times of putting my information in and I keep being there's always something that's not right or and I've been doing this for probably a month or two trying to get verified and I am trying to get my money withdrawal and they just keep putting it off and every time they come back and they send you an email and say something's wrong that's another 5 days that you have to wait for them to verify then whenever you get another email and they say something else is wrong that's another 5 days for you to be verified I'm just wondering has anybody else had this much trouble getting verified to play croco casino?

Hello, I would probably start by opening a complaint if I were you, if it's been going on for so long. 

Anyway, have any documents been accepted or not? What specifically is the problem or what does not meet the requirements, can you be more specific? 

Unless you verify, it will not be possible to make a withdrawal, which is unpleasant. 

Anyway, if you file a complaint we will try to help you.

Do you think you'll go for it? 

Don’t do it

Oh, well, that's unfortunate. Did you watch the terms before this whole thing happened? I suppose not? Often players can't take multiple bonuses and most of the time when they complete one it should end up with a withdrawal or a cap from the casino on the maximum the player can withdraw if they win more than that. 

For them, probably a withdrawal to prevent this from happening.

Hello 🙂

Besides AskGamblers and LCB, I always check your reviews and see if there are any unresolved complaints before making my first deposit at a casino. (If it's new, I wait unless the company already operates several with good reviews).

In my opinion, users should be warned more clearly about this particular operator. Generally, I think a casino should be immediately flagged with a red warning if it fails to respond to a legitimate complaint on the platform. Any reputable operator or company would listen to a complaint and try to resolve it, should one arise.

Having always dealt with reputable operators over the past three years, I've just experienced with PlayCroco how, despite fairly good reviews, one can be cheated out of their (small) winnings. Over roughly two years, I've made maybe 20 minimal deposits of the equivalent of €2-€20, and now I've actually dared to request a withdrawal of about €220. The KYC verification, as with many others these days, is handled by an external provider and is then confirmed in real time.

I've never had any problems with KYC or proof of payment. Since my preferred wallet solution, MiFinity, isn't available at this casino, and I don't want to use 100 different e-wallets, I've made most deposits using anonymous Paysafecard codes or crypto.

I have heard of cases where casinos now require some kind of proof regarding crypto, but these are rare and don't make sense to me.

1. Crypto payments are safe from chargebacks; the casino has no risk of payment default.

2. For many, the main purpose of crypto is that it can take place anonymously (especially Monero, for example).

I deliberately don't have an account on any crypto platform, and certainly no personal wallets. Instead, I use one of the hundreds of service providers that process payments without requiring any personal data or registration. For example, you use an anonymous e-money card (Paysafe, Jeton, CashLib, etc.), select the recipient's address, network, and coin, and then receive the transaction hash. That's it—no traceability whatsoever.

I particularly appreciate this because in neighboring countries of my country (Switzerland), especially Germany, it's becoming increasingly common for bank accounts to be blocked if transactions involving non-EU casinos are detected. Since bank accounts in Switzerland aren't particularly cheap and, for example, SEPA instant transfers aren't possible with Swiss accounts, I also have accounts with N26 and Revolut, and these companies are frequently mentioned as having to block accounts at the behest of the authorities. You can even read about police raids in forums, which is why I've recently been using crypto with such foreign providers to avoid any risk whatsoever.

Now the casino is asking me via email to submit proof of my wallet. I explained to them in detail that I don't own any crypto wallets, including example links to these services, which can easily be found with a simple Google search. As I said, no casino has ever requested anything like this from me regarding crypto, despite approximately 30 withdrawals over three years.

One would expect a reputable company to actually read the customer's email; I even included links to reports of blocked accounts, etc. Instead, the casino sent me the same boilerplate text again, demanding proof. I explained to them once more in three lines that I don't have any crypto wallets and that the whole point of crypto is its anonymous use. Then today I received the same email again, slightly modified, stating that my withdrawal had been canceled and that I should send proof.

My arguments were completely ignored, and customers are being asked for something they don't possess. I want to be honest and say that I despise such a malicious and underhanded approach, and I wonder how anyone running such a business can still look themselves in the mirror. They receive the trust of their customers, who deposit funds, and they even offer anonymous payments. And then, when they win, they demand proof of these anonymous payment methods. And of course, they always want this when a customer withdraws their winnings. Before that, they could make 10,000 payments and nobody would question whether it's their money or where it came from.

In my case, thankfully it's only these roughly 400 AUD, but it's truly frustrating that in 2026, even with reputable casinos (so far), you still have to research whether they operate legitimately. It's not enough to check before your first deposit and see that they've been around for years without any complaints.

(My previous post is still under review; this one is a supplement)

Since I'm convinced that you, like the other two, want to achieve fair cooperation among all parties, I think it would be desirable if you gave more weight to unresolved complaints here (my case is a prime example) and warned users directly. As far as I can see, you sometimes integrate complaints from LCB and AskG, which would be a great help if customers could see everything with a single click. And the casinos would have more incentive to find solutions to problems where you believe the user is right.

Oh yes: They're not even listed on AskG, and Casino.Guru has the same unresolved complaints as here, so there's no point in opening one. And contacting the regulatory authority in Curacao would be a waste of time as well. I genuinely trust that platforms like yours, AskG, and CG, unlike many others, actually want to do good and educate instead of just maximizing profit (I'm aware that every site has to cover its costs and that remaining independent won't always be easy).

If anyone has any further ideas (the posts before mine with two unresolved complaints are quite clear), please post them. Otherwise, I hope this will protect some people from depositing money with this disreputable operator.

Warm regards

Thank you for your input.

Please know that we have our guidelines, and we treat every casino reviewed on our website exactly the same according to these.

I don't see any complaint of yours for this casino, though, so I am not sure where all this comes from, actually.