PlayAmo Casino - general discussion (page 3)

Here is why it has such a rating. 🙂

A casino can operate even if it has a safety index of 0, nothing changes in that regard. We do not have a casino on our blacklist, the fact that it is elsewhere is up to other sites. When a casino does something that is not fair to the player, we try to help. If they cannot resolve the case and we are on the player's side, they receive black points and their safety index is lowered.

Sure, and I said that if the casino used that as a reason, we would be on your side. There's no doubt about that. But if you didn't provide the correct personal information, then there's nothing we can do. 

I don't know why they first came up with the restricted country and then the personal information, but in any case, if you made a mistake, the casino had the right to do what it did.

Dear Casino Guru Team,

Thank you for your reply. I understand your position regarding the Safety Index and blacklisting. However, I would like to point out that while Casino Guru does not operate a blacklist, other respected industry watchdogs such as Casinomeister and Blackmarkcasinos have already placed PlayAmo on their blacklist/rogue list due to repeated unfair practices.

The fact that PlayAmo has provided me with two completely different reasons ("restricted country" and "incorrect personal details") matches the same pattern of behavior those sites have warned about.

Warning Legal and Regulatory Concerns

I want to raise awareness about Dama N.V., the company behind PlayAmo Casino and several other online gambling plataforms

• Unlicensed Operations:

Dama N.V. has received formal warnings from the Australian Communications and Media Authority (ACMA) for offering gambling services to Australian players without proper licensing. This includes platforms such as SpinsUP, Rebellion Casino, MoonWin, Lucky Friends, and Golden Star Casino.

• Bankruptcy Proceedings:

In June 2024, Dama N.V. was declared bankrupt by the Court of Curaçao after failing to settle over €800,000 in player claims. While the decision was overturned in August 2024, this indicates a history of financial mismanagement and potential risk to players.

• Ongoing Problematic Practices

Withholding Affiliate Payments: Affiliates have reported that Dama N.V. refuses payments or delays them, claiming they need to recover funds from players first.

Account Bans Without Explanation: Several users have had their accounts banned immediately upon registration across all Dama N.V.-operated casinos.

Withdrawal Delays and Blocks: Players frequently report blocked or delayed withdrawals, often after winning significant amounts.

Opaque Company Structures: Investigations suggest Dama N.V. manipulates subsidiary company names to evade regulatory oversight.

• Recommendation

Players should exercise extreme caution when engaging with PlayAmo or any Dama N.V.-operated casino. Always document all transactions, correspondences, and communications with support. Consider consulting regulatory authorities if you experience issues.

If something similar happens here and players keep reporting the same thing and complaints remain unresolved, then we will definitely discuss and consider similar issues and warnings.

It's definitely not that we take things lightly, but everything has to be confirmed.🙂

would like to ask specifically about GDPR rights: PlayAmo has repeatedly refused to correct my personal data (name, surname, and country) despite providing valid documentation, which is a clear violation of Article 16 of the GDPR.

Could Casino Guru provide guidance on:

Whether repeated refusal to correct personal data can be considered an unfair practice in your assessments.

How cases like mine, involving GDPR violations, are typically evaluated by your team and other industry watchdogs.

Hello, nice to see you again.

I believe you already have the answer.

"I apologize; however, you always need to register your account with your verifiable personal information. If you notice any mistakes, you need to remedy the situation before you deposit and play; otherwise, you are breaching the casino's rules and won't be able to verify your account."

https://casino.guru/complaints/playamo-casino-player-s-winnings-are-confiscated-by

Could the casino have closed your account due to this rule breach, rather than correcting the information and allowing you to play? That approach is understandable, as casinos typically take such actions when a player violates the rules. Under such circumstances they rarely want the player to continue.

I understand it was a mistake, an honest one, but on the other hand there are still the consequences.

In any case, if you believe the casino has violated your rights, it would make sense to seek legal help or, as you advised in the other thread, seek support from your local GDPR authority.

The other way is to try the casino licensing authority.

understand your position regarding registration rules. However, my question was specifically about GDPR obligations, which go beyond casino Terms & Conditions.

PlayAmo has repeatedly refused to correct my personal data (name, surname, and country) even after I provided valid documentation. Under Article 16 of the GDPR, every individual has the right to rectification of inaccurate personal data. Refusal to correct this is not just a rule enforcement issue — it is a potential violation of EU law.

My concern is whether Casino Guru, in its fairness assessments, takes into account situations where casinos refuse to comply with GDPR rights. In other words:

Can repeated refusal to correct personal data be considered an unfair practice in your evaluations?

How does Casino Guru typically assess cases where GDPR rights and consumer fairness overlap?

I respect that Casino Guru may not act as a data protection authority, but since your mission includes assessing casino fairness and transparency, I think GDPR compliance is an essential part of that.

Thank you for clarifying how your team handles such cases.

Just to be clear, we don’t act as a GDPR authority, so we can’t say if the casino broke the law. Our fairness checks are about whether a casino is transparent and consistent and treats players fairly according to its own rules.

If a casino refuses to correct personal data, that can raise eyebrows, but in our reviews it’s not automatically considered an "unfair practice"—unless it’s being used to screw over players. For GDPR stuff, it’s best to go to your local data protection authority or the casino’s licensing body.

So basically: we look at fairness in how the casino plays by its own rules. GDPR compliance matters, but that’s outside our official scope. That said, you’re right to flag it; it’s important, and authorities can help if the casino isn’t cooperating.

A persistent refusal to enter the correct player data looks like PREPARATION FOR A CRIME. Namely, theft and fraud. Moreover, with aggravating circumstances: an organized group of people, sometimes on a large and especially large scale, sometimes against minors, with the intent to commit these crimes systematically... The same applies to the notorious verification before the deposit.

On the other side:

"The death penalty or life imprisonment shall not be imposed for preparation for a crime. The term or amount of punishment for preparation for a crime may not exceed HALF of the maximum term or amount of punishment for a completed crime, which corresponds to the widespread (though not generally accepted in the legislation of countries of the world) practice of reducing liability for preparation for a crime compared to a completed crime."

Well, that's humane.

By the way, for what purpose is Guru trying to convince people that I am an alien from the future? For the purpose of not paying out huge winnings for correctly predicted sporting events this fall? And I am supposedly (sometimes) in 2026?

Well, even though I am not sure why someone would write here everything you wrote, I go with it and take it as a free expression, of course.

Let me thank you for pointing out that we have most definitely some bug on our website that caused this mistake, as I could call it, where the date is shown this way. Our specialists will have a look at it as soon as possible, of course.

There is no need to get abusive right away, though; mistakes happen. Right?

First of all, I still think that my assumptions about the possible reason for the casino's refusal to correct the data distorted by autofill are quite appropriate. You yourself wrote that you "agree", although you "don't quite understand why". Why - a little later, since I am more concerned about something else.

I seem to have been (deliberately?) accused of a crime, of "abusiveness". Is this really due to an obvious joke about time travel? 😀 By the way, this situation with the registration date only amused and amused me. But now we have an example of quickly correcting user data to the correct ones. And for some reason, something like this is supposedly impossible in a casino.

Why did I write? The reason I joined the discussion was to bring more clarity and fairness. Apart from this particular case, there are many other unhealthy tendencies that are worthy of a separate topic.

In this case, Aloball himself is as insightful and thorough as ever, while at the same time demonstrating immunity to his opponents’ attempts to use sophistry and demagogy (in the worst sense of the word).

Dear, Romi only commented about the technical bug. I must admit that I still do not fully understand the complex and often confusing associations you have made in the past few weeks.

If you don't mind, I was the one who spoke with the other user, and I believe I explained our position. Therefore, I welcome any comments you may have, but I will not proceed further because we are not engaged in that level of GDPR compliance. It is the case once more. The casino must reflect on its action and explain its position to the player.

I, for example, am aware that in most cases, when casinos believe players have broken the rules, they attempt to close the account because they do not wish to provide further services to such players. So, if they believe that providing incorrect personal data was a violation of the terms, which makes sense and is sufficient to terminate the services for this specific player, it makes no sense to correct any data for them. In my opinion, they simply made the decision and left it at that. I understand, however, that players will always seek some form of assistance. When feelings and emotions are present. It's human nature, but our complaint team simply cannot handle such demands. As a result, there is no pressure unless the player involves the official GDPR authority since the matter was presented as GDPR compliance—something completely out of our scale.

Since I did not fully understand your post, I hope this helps a bit. 🙂

Dear Radka, I was surprised (slightly) only by the accusation of insulting me. And, I repeat, this quick correction of the date is an example of goodwill for the casino in question. Otherwise, users will really think badly of it. Most of such ridiculous rules or instructions look not only "legally null and void", but also suspicious.

Here's another one of my "complex and confusing associations", which is actually (like the previous ones) a comparative example that makes it easier to understand the idea: this is a "store not for everyone" with special rules from the owner, in the movie "Falling Down" with Michael Douglas. 🔍️ The indignant visitor really didn't like it there.

I have nothing to do with GDPR, as I am not an EU citizen.

In the last post I mentioned sophistry. In the Russian Wikipedia these tricks are listed in the article "Demagogy". Even against me, Substitution of concept, Transition to personality have been used more than once... A well-known philosopher has a good work on this topic: Eristische Dialektik... 🔍️It's worth reading about this in order to: a) not do it; b) recognize these tricks.

I once wrote that players need to familiarize themselves with the methods of advancers and even scammers, so as not to be like them. Otherwise, they can fall under repression. Such misunderstandings have happened.

Hello,

You see, the translation of your posts into English often turns out quite unsuccessfully, precisely because of your incredibly rich and unique use of language. What might be a metaphor, a historical parallel, a legal comparison, or even just a humorous remark (such as your time-travel jokes) in Russian ends up looking very different once machine-translated. Sometimes what was probably irony or a playful twist reads in English like a half-serious accusation of a crime.

That is why we sometimes reply in a very straightforward and factual way, trying to keep the discussion on the original complaint, while you are writing in a much broader, philosophical way about rules, fairness, and communication. The result is that both sides are, in a way, playing a different game: we are dealing with KYC and fairness checks, and you are exploring the deeper meaning of rules and their application. On top of that, the translation creates glitches and shifts the meaning, so misunderstandings arise even when none were intended.

I want to make clear that nobody here has ever meant to insult or accuse you. If something sounded that way, it must have been the unfortunate side effect of translation and different registers of expression.

So, thank you for your posts. I might not always understand everything well, but I do appreciate your effort to bring in new perspectives. Beyond that, I must admit the rest is often beyond me.

By the way, do you have something to add specifically about PlayAmo Casino, please? If not, may I kindly suggest starting your own thread to share your brisk philosophical remarks? I believe that would make them easier to follow and comprehend for all of us. Thank you. 🙏