PlayAmo Casino - general discussion (page 2)

The best online casino😁

Very good casino!!!

I really enjoy playing in this casino, it has a lot of slots i like, i've had good winnings, the withdrawals are really really fast and support and VIP manager are great.

Hello, when you talk about withdrawals, how fast is the money in your account ? What method do you use to withdraw ? 

As for your favourite slots that are here, what are they ? 

I think the answers might be helpful for other players if they follow this thread. 😎😁

super fun and user friendly, trustworthy casino and they host such a wide variety of the best slots, games and live gaming that you'd find at a 5 star casino.

The payouts are super quick and the hosts are friendly and helpful, especially Dana

Well that is nice to hear. Could you tell us more about your experience paying at this casino, please? We would surely like to here some details, about what games do you play, or even how fast the withdrawals are.😉

I recently tried to withdraw from PlayAmo and they keep declining my bank/wire transfer. I have received excuse after excuse. I haven't entered the right BIC/Swift number, I didn't include my Bank ID, I didn't include my Branch ID etc etc. I have entered the information over and over, confirmed it with my bank because I thought I was losing my mind. One person tells me to include my 3 digit bank ID after my BIC/Swift code, then another person tells me to remove the province and the postal code from the space allocated for the banks physical address. Their system asks for an 11 digit (minimum) bank account number but mine has only 6 digits (which I talked to my bank about) , one of the online support says to add my Bank ID and Transit number infront of my bank account number. No one gives me a straight answer. Anyone else have the same problem and know how to fix this?

Oh my... It must be really annoying. Every time I hear about a communication problem of this nature, I want to say, "Hey, just set up a Skype call and work things out in person. The player's payment should be the main priority, without any needless complications."

Well, I can also imagine that this would spark a whole new round of debate. In any case, may I know how long have you been dealing with the transfer details? This question arises for a reason: although we give players in similar circumstances free support, we also give casinos a deadline by which to fix the issue on their own. 🙁

Nevertheless, considering that filing a complaint is free, it might be a wise move.

I will give you the specifics, and you tell me what you think:

https://casinoguru-en.com/how-we-resolve-casino-complaints

It's been over 2 weeks now. I resubmitted a new withdrawal yesterday. The site says it's in progress but they have said that 5 times now. Each time I submit a withdrawal they email a day or 2 later and say it was declined by my bank. I contact my bank and they inform me they cannot decline what they do not receive. I have asked for a transaction number/trace number from the Casino and they will not supply it. When I ask why it was declined, they forward my concern to the so called finance department for investigation. Each time I receive different instructions about entering my banking information. I was even told once to enter a BSB Code which is only used in Australian banks. I explained again I was from Canada. I don't know if they can't read or just filling the screen with saved explanations.

Hopefully someone here can help me get this resolved.

I believe that you have done the right thing to submit a complaint here. Our team just needs some additional information from you so they can start to investigate the matter. As soon as you provide those, it'll move forward, and hopefully soon we'll be able to find out the reason for causing this whole situation.

Please come to us with any news from the casino.

deposit €430, played only from Germany, won €4,000, casino closed your account, first told you it was because of restricted country, then told Casino Guru it was because of wrong name.

"I also want to highlight that PlayAmo has been officially blacklisted by Casinomeister due to repeated unfair treatment of players. My case matches exactly the type of behavior they warn about

Hmm, if it was based on a restricted country, then we would probably be on your side and continue to negotiate with the casino to pay you out, but if there was also an error in your personal details, there is nothing we can do. 

So did you make a mistake? Did you just not notice something, or why did this happen?

It is important to know that if you do something like this at any casino, they will take your winnings and block your account.

Honestly this is the first time happens this.

it was an honest autofill mistake and nothing else.

If the issue was the name, I was never given a fair chance to verify my account with the correct details, even though the live chat told me it was possible

I also want to highlight that the deposit was made from my own bank account, which is registered under my correct name. This proves that I was not trying to use a false identity, my real details and funds were already linked to the account.

It's a real shame, because I believe that if it was just an honest mistake, it can happen. 

In any case, every player is responsible for what they provide to the casino, and personal details are very important. 

It's best if players always double-check when registering to make sure there are no mistakes. 

I believe you didn't mean to do it, but the casino reacted as any casino would.

The lesson for the future is to always check things, even if it's just to be on the safe side.

I believe It shouldn’t happen this way and that playamo would give the reason as a restricted country. as you can see when I was informed the reason was that I violated their terms as I’m playing from a restricted country, which is no true because Germany isn’t restricted.

but then here they came up with something different.

i also would like this answer to be replayed

How can PlayAmo still operate with such a bad reputation and blacklists, yet boast exceptional points on Casino Guru?

How can PlayAmo still operate with such a bad reputation and blacklists, yet boast exceptional points on Casino Guru?