Pistolo Casino - general discussion (page 9)

Does it mean that you received your winnings at the end, though?

Yes All resolved ,Thanks Casino guru

I made my first withdrawal from pistolo casino 390 euros! I'm on the second day! Do you think I'll have to suffer to get my money?

And is your account already fully verified or not yet?

It also sometimes adds to the waiting time when they need to verify you first, you know.

My account does not require any identification according to the company.

Understand.

How is the situation now, please? Any updates from the casino?

The situation is not good! Yesterday they told me that my withdrawal has been processed, tomorrow it will appear in my account! Today another live chat person told me that there is a large volume of requests and it will be delayed. I don't know what to believe anymore! It's a shame! I have opened a complaint for so many days and you haven't responded.

Unfortunately, as explained in your complaint, our team is unable to intervene before the 14-day time period passes, you know, so that is why no one responded to your complaint.

I hope, though, that it really be paid out soon, whenever they process all the requests.

The 14 days have been passed ! Are you kidding me ? Been waiting more than two eeeks

If you answered faster you would help a lot of people! I've already been waiting two weeks for my ascension, I won't sit here waiting any longer! You're not helping in any way! I'm sorry.

When exactly did you request the withdrawal, please?

I will check with my colleague to have a look at your complaint as soon as possible.

Also please know that we have to deal with hundreds of complaints every day, and it is impossible to reply to each one of them every day.

13 days ago

Please write the exact date.

Good evening!

I have an issue with a payment from pistolo casino..

I've been waiting since Sunday.

Is it reliable?

I talk to them and they keep telling me they'll come in and not to worry.

May I ask if your account is already verified and if this is your first withdrawal attempt at this casino?

Hopefully they will really do so, as they say, of course.

They haven't asked me to verify my account.

Yes, it's the first ascension..

At first they told me it would take three days, and after three days they told me they were busy and to wait.

Oh, so they told you that there have been many withdrawal requests and that they are overloaded?

This actually can happen sometimes, you know; we have seen it before. Let's see on Monday how it will be then. Let us know, please.

What you replied does not seem to track I notice the screenshot given appear to match what the player says. And he mention a video. I read ypur reponse I see you understanding of the game is very much flawed I hope you corrected yourself but it appears you haven't.

I don't think your serving any justice in this approach

Hi, I've been waiting for a win from Pistolo for 9 days and still nothing. Customer service keeps telling me it's being checked. Any advice on what to do? Thanks.

Have they informed you about what they need to check, though?

Sometimes the verification is in the middle, but also some checks from the game providers need to be done if applicable, you know.

Let us know, please, what exactly they told you about all this and if your account is already fully verified.