Parimatch Casino - general discussion (page 2)

Hey, the casino didn't tell you why they blocked your account ? Didn't they send you a general reply that you violated some Terms ? Did you play with the bonus or not ? 

Please let me know. 

I have received this message from Pari Match.

Dear Jatin

According to our terms and conditions number 92, if necessary, the Betting company may require additional proofs of identity at all times, regardless if the Client has passed the primary account verification.



i haven't used any bonus and my money is stuck.

please give me solution.

Okay, so based on what they wrote to you, did they ask you for any proofs of identity ? It looks like the casino wants you to do additional verification.

I already provided every documents they asked but they ain't responding to my mails. I have emailed my documents 7-8 times. And still not receiving any response.

Hmm, in your player account doesn't show you anything about verification either ? That's strange. The fact that they don't tell you is quite annoying. When did you deliver the documents to them? 

I delivered the documents on the same day 4th of august. And not getting any response.

Well, we could really use some support to move forward with the resolution. It's too bad you seem to be ignored. For example, I am not sure if the account is in the first round or if you should expect further verification.

I also checked the user's feedback and found it not very convincing. Its support was described as rude and slow.

Despite that, I fear we still have to give them some time to get to you. Could you please update us on the future course of events?

Ok

Hlo I need your support I play parimatch casino my player id is 285679462 on 30/07/2024 I made deposit 3500 inr through phone pay my payment has been deducted from my bank but not credited in parimatch account I contacted customer support of parimatch they asked me about My payment slip I gave them they told me my money will be credited in 5 to 7 working days in my account after 7 days my money has not been credited in my account or parimatch account I contacted again customer support they asked me sent bank statement of current date I gave them bank statement of current date but my money is not refund they asked me same things again and again today 30/08/2024 my money is not refund in my bank account I hope I get help by you 

Thank you ..

285679462 player id

T2407300105295325896361 transaction ID 

421218832236 utr id

368644361 ticket id hai phone pay 

Parimatch casino deposit fraud

That is a really unpleasant situation you have described here and in your complaint.

It is quite sad because in this kind of situation our team is not able to do much, and it is usually between the casino and the payment provider.

I just hope that there will be a solution found very soon and you'll get back your money.

Please keep us informed about how it goes.

I hope I'll get help by you plz you are my last hope.

One month over but still my money is not refunded or credited in my parimatch account I shared all basic documents to parimatch support but they asking me same thing again and again wasting time plz help

May I ask what are they asking for exactly?

It could be that some of the documents you have provided was in wron format or not a good quality, you know.

Try to check this possibility, and maybe you'll be able to fix it.

Let us know, please, if you find out something.

Thank you for your super fast reply. They asked me you should contact your bank

Lots of time I sent them bank statement and payment slip.

I already contacted my bank and they said that payment has already been sent to beneficiary account however this is not just the first complaint about Parimatch. I read lots of negative reviews related to deposit problem on parimatch in other Casino website. Yesterday one of their agent said you will get amount in maximum 12 hours but it's more than 17 hours now. Please check and assist as I really need your support otherwise they will scam like this in future.

Hello.

I am sorry to hear about your ordeal; I would have expected a straightforward deposit to be settled much more quickly. It would be ideal if they could find a quick solution, but I sincerely hope that the complaint will force the casino staff to take some sort of action. Just continue with the complaint; I know it must be difficult. I hate to say it, but we still need to give it some time until all the information is gathered and the process may escalate.

Thank you for your response 🙏

Yesterday one of their agent said you will get amount in maximum 24 hours but it's more than 24 hours now. Please check and assist as I really need your support otherwise they will scam like this in future.

For now there is nothing much we can do, unfortunately, but wait. Hopefully soon there will be a movement in this.

Please keep us updated and try to stay patient.🙏

I see that you keep getting different information about when your deposit should be credited, which is not the most pleasant thing. 

However, as much as I hate to say it, we will have to be patient until your complaint moves forward, because without that we won't be able to do much. 

But hopefully the casino will be able to deposit the money without us having to push for it. 

If anything changes, let me know.

Thank you for your response .

But plz do something better that my money will be credited soon.

You should push for it because without pushing they can't credit my money because one month over but still my money is not credited therefore I came here for help and I believe you you will do something better for my money.