HomeComplaintsParimatch Casino IN - Player's deposit has been delayed.

Parimatch Casino IN - Player's deposit has been delayed.

Black points: 40

Amount: 3,500 INR

Parimatch Casino IN
Safety Index:Low
Submitted: 30 Aug 2024 | Unresolved : 30 Sep 2024
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 month ago

The player from India encountered issues with a deposit of 3500 INR made on 30/07/2024 to Parimatch, as the amount had not been credited to the casino account despite being deducted from the bank. After multiple communications with customer support and providing the required documentation, the issue remained unresolved as of 30/08/2024. The Complaints Team had made repeated attempts to contact the casino for clarification but had not received a response. Consequently, the complaint was marked as 'unresolved,' and the player was advised to reach out to the Curaçao Interactive Licensing for further assistance.

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2 months ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 months ago

Dear mohdyawar1212, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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2 months ago

I contacted my payment provider my inr 3500 payment successful deducted from my account I have my bank statement and payment slip where you can see my payment successfully deducted and not refunded yet

I talked parimatch casino support team they asked same things again and again but not solve my problem they are wasting time I have 50 mailed to parimatch support and sent bank statement 4 time but still they asking me same things

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2 months ago

Before we proceed with the investigation, please forward me the following:

  • deposit payslip showing the unsuccessful deposit
  • your bank statements from 30 July onwards until today
  • screenshot of your transaction history in your casino profile showing your deposits

Please forward me the requested files to veronika.l@casino.guru. Thank you for your cooperation.

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2 months ago

I sent all required files to mentioned email

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2 months ago

Thank you very much, Mohdyawar123, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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2 months ago

Plz help me one month over but my inr 3500 still not refunded or not credited my last hope is you and your staff plz help me soon

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2 months ago

Dear Mohdyawar123,


My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Parimatch Casino IN representative to join this conversation.


Dear Parimatch Casino IN,


Could you please provide clarification regarding this case?


Thank you in advance,


Mirka


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2 months ago

Dear parimatch casino it's a frauding with us I deposited 3500 inr on 30/07/2034 more than one month my money is not credited to parimatch account or not refunded in my bank account . But I can't wait more for my inr 3500 plz I request to you plz refund my money .

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2 months ago

You should force parimatch casino in to solve this case and join this conversation

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2 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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2 months ago

Casino guru you are fake because my complaint is still unresolved and parimatch didn't reply on my complaint you have no any power to contact parimatch if you have then force them to reply on my complaint

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2 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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1 month ago

Dear Mohdyawar123,


I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact Curaçao Interactive Licensing (helpdesk@curacaolicensing.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.


Best regards,

Mirka

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