Panda.Bet Casino - general discussion (page 3)

That's great.

So, did you get it back to your Revolut account? What was the issue there, though?

wow how did the casino’s rating go from 7 or 8 to 3.4 ?… when I registered last friday rating was b+, looked safe.. now it’s at 3.4? Of course the first time i win in months this happens… we’ll see though, i really hope they’ll pay me

The casino had an unresolved complaint for which it received 7,000 black points. That is the reason for the drop in the safety index. The safety index is updated once a week, on Wednesdays. So, if you had an unresolved complaint tomorrow, for example, you would see a change in the safety index next Wednesday.

In any case, be sure to let me know how the withdrawal process is going. If you have any problems, we will try to help.

thanks. My cashout request was 5 days ago so can’t open a complaint yet, but I wasn’t able to reach support in email or anything so not looking too good… Has there been any communication between you guys and the casino recently? Have they responded to anything? I saw that opened complaint where they haven’t responded for a while, and some earlier ones where they did respond

Yes I got it back. I have no idea what was the issue to be honest.

Thank you very much for your reply. I see that you are familiar with our processes.

As for when we last communicated with them regarding a complaint, it was in this complaint in August.

We'll see what happens with you, I hope you get your money. 

Romi I need your help with the casino panda bet can you help me please they are not replying to my email or live chat I’d like a refund of 100 euros Pleaseee to my bank account please or to add my bonus for me and make slots work again can you help me out

Hello,

please try to calm down. You did what you could; the complaint has been accepted and it needs to progress forward. It is challenging, yet I can assure you my colleagues will try to help if that is possible.

If I may have a word of advice, find yourself a casino with better reviews; this one is not to be trusted these days.

"Very high value of withheld winnings in player complaints in relation to the casino's size" I'd consider a warning."

I truly hope we could help you.

Hello there I would like to submit a complaint please

Hello, I see you found out: https://casino.guru/complaints/create 👍

Let's see what can be done for you.

Hello I just want my money back live support don’t reply nor do their emails I deposit 100 euros and did not receive my 200 percent match deposit and the slots don’t work they say wager limit has been met and I can’t adjust the wager limit as their settings don’t work for that and I haven’t played a single slot and the slots don’t work I deposited via crypto and nothing works at this site I need help I submitted a complain i ha response but not resolved no response yet i like help

Hello, of course I understand you want the money. You submitted the complaint, and now it needs some time to show possible results. Try to calm down, please.

Since the casino is unfair, I recommend that you remain realistic about the situation.

Can you see its review?

"Very high value of withheld winnings in player complaints in relation to the casino's size"

https://casino.guru/panda-bet-casino-review#tab=js-tab-reputation 👈

Complaints usually take several weeks and the mediator will respond to you.

I wish you luck. 🤞

It’s been 5 days and casino guru hasn’t replied can you sort this out please

Hey. I can see that Veronika actually needs some additional information from you in your complaint.

Please reply whenever possible and then watch out for the timer. Our complaint team deals with hundreds of complaints every day, so it is impossible to concentrate only on one, you know.