Panda.Bet Casino - Player’s deposit and slots are not functioning.

I’d like my deposit bonus to be added to my account and would like the slots to work for me nothing works on this website abd theres no customer support to complain to I’d like this resolved asap please abd I can’t withdraw my funds if I want to this casino don’t make sense pleade resolve this they never added my 200 percent deposit match and they didn’t make any slots work for me abd I can’t withdraw my funds

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which payment method did you use to make your most recent deposit into this casino?
• Have you activated the bonus you wished to receive?
• Did you contact customer support immediately after noticing that the deposit bonus hadn’t been added to your account, or did you start playing without the bonus?
• Have you played with active bonuses at this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

The payment method I used to deposit is crypto and which is eutheruem

yes I have activated the binus however it was not added on and their slots don’t work they say wager limit has been reached but I haven’t played nothing not a single slot

their customer service does not respond nor do their emails they don’t respond to nothing

yes I have contacted their customer services

no I haven’t played with the active binus it does not work nothing works at this casino I would like my 100 euros back my deposit that all

This is my proof of the deposit to there withering wallet and to show you they say I have to wager the money but theirs no binus I cancelled it since it didn’t work and it still shows there is a wager when there no binus to wager I’d like my refund pkease of 100 euro

Could you please send me a screenshot of the error that appears when you try to play any games at this casino? Have you tried selecting several different games to check whether the same error occurs in all of them or only in a specific one?

Have you received any response from the casino in the meantime?

I’ve tried with all the games casino ima I T even working for me and they don’t reply i would like my money back i see panda.bet has an account on casino guru if they could reply on this complain it be helpful

abd it just shows wagering limit has been met I haven’t played one slot and theres nao settings to adjust the wagering limit as we and it shows on every game this casino is terrible I’d like a refund please

I haven’t recieved any response from them it’s been nearly 2 weeks and I doubt they will even reply I’m guessing this casino is a scam I’d like a refund pkease i see they got a page on casino guru I’d like them to respond pleade on this complain forum @panda.bet they have a page on this casino guru page abd would like them to reply

Dear Neddyyy16

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thank you very much and take care

Hello Neddyyy16,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will try to contact the casino to see if I can help, but I must inform you that Panda.Bet Casino has previously not been very cooperative in addressing player complaints with us, which makes a favourable resolution to your complaint somewhat uncertain. Nonetheless, I will reach out to them and try to find a way to help resolve the issue if feasible.

We would like to invite Panda.Bet Casino to join the conversation.

Dear Panda.Bet Casino,

Could you kindly clarify why the player is not able to play any slot? Since the player is not able to use the services, it is reasonable to expect that you refund their deposit. Can you please let us know when and how this can be addressed by you?

If there are any factors that influence the whole situation that cannot be shared publicly, please forward them to me directly at [email protected]

If they don’t reply how do I get my refund because it says their casino has been closed what do I do

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Neddyyy16,

I completely understand your concerns. Unfortunately, the contacts who used to respond to us while the casino was still active — and even for a short time after it closed — have stopped replying altogether. At this point, I’m afraid there isn’t much more we’re able to do from our side.

The casino previously had a designated ADR and held a gaming licence. While I can’t confirm whether this is still applicable, you can try reaching out to eCOGRA (ADR For Online Gambling | eCOGRA Complaints) and submitting a complaint. They work closely with the Gaming Authority and may have more effective tools and avenues to support players. The next step would be contacting the Anjouan Gaming Authority and submitting a complaint with them using the validator available on the casino's website, typically located in the footer; however, as the casino website is not accessible anymore, you can try this older validator link.

You might find our How to submit a complaint to a regulator | Casino Guru article useful.

This is really the only guidance I can offer right now, and I’m sorry it isn’t more helpful. The casino team (if they still exist) technically still has some time to respond, but realistically, the likelihood of them doing so is unfortunately close to zero. I truly wish I had better news to give you; I just want to be honest and transparent with you.

Thank you very much for your effort micheal abd if I could I would give you a 5 star rating as you deserve it for the help provided I know that’s the much you can do and kindly appreciate the offer thank you for your time

Can you send me. Link for the anjouan file a complaint url please as they are many fakes out there olease and thanks

Dear Neddyyy16,

I have shared the link already with you. It's this one: validator link.

If you scroll down a bit, you find the File a Complaint option.

Once you click/tap on it, a complaint form will open, which you need to fill in.

In the meantime, I've checked if Panda.bet license is still valid, and according to the information in the official License Register of Anjouan Gaming, it should still be valid.

The Anjouan Gaming Authority may still offer some assistance, although there is unfortunately no assurance that they will, given the casino's closure.

Nevertheless, it is certainly worth attempting.

So whats the end result can you help me

Dear Neddyyy16,

I have tried to contact the casino repeatedly but have received no response at all. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react and resolve your case, we will reopen the complaint, and you will be notified by email. In the meantime, if you have not done so yet, I recommend that you contact the Anjouan Gaming Authority and submit a complaint to them as I mentioned above. The Gaming Authority might have more options and tools to help players. Please let me know how they responded at [email protected].

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru