Panda.Bet Casino - general discussion (page 2)

Okay. I'll just use this one.

Okay. I'll use this one. The casino doesn't suit you or me.

Cool, thank you. Can I close the other one, please?

Now back to the casino issue: did you consider the complaint? That's basically the main way through to help you resolve problematic situations with casinos.

There is no response from either the casino or you. I have filed and written a complaint but you and they are not responding.

No, you did not, I'm afraid. There has been no complaint so far; that's why I keep asking you over and over again.

See? There has been no complaint at all. You would see that in your Casino Guru account.

Could you have received a phishing email from someone posing as a member of the Casino Guru Complaint Team? Please let me know when and how you think you filed the complaint so we can address this. I continue to think there is a major miscommunication, such as when you mentioned that we requested a fee. They are not us; they are fraudsters and imposters.

Send me an email to fill out a complaint.

[email protected]

I found it now and filed a complaint.

That's great news. I can see the complaint now. And also since you submitted the complaint under this profile and agreed to close the other one, I'm closing the "vladson198917".

We agreed that you wouldn't use both accounts simultaneously, and I noticed that you posted under the second account again. Hence closing the other one.

While my case is being resolved, I have noticed that more people have been scammed. They sent me a message last night saying they are refunding my deposit for using a VPN. Of course, I didn't get my deposit back, and they were making it up.

You're right. They didn't return the deposits. They lied about everything. That I used a VPN and that I had duplicate accounts.

That's quite surprising. Thank you for sharing with us!

Could you please tell me where you saw the other players you mentioned? Under such circumstances my colleagues would appreciate any related complaint submitted officially so if you could reach out to those players and provide them with the way to complain: https://casino.guru/complaints/create , it would be very generous of you.

Dear Vladson,

We completely understand your frustration, especially when large winnings are involved and, for some reason, they are not paid out. However, we have strict rules when it comes to IP addresses linked to proxies or VPNs, and in such cases we must enforce them strictly.

Why? Because due to audits and compliance requirements, we must know with 100% certainty where players are connecting from. This is essential to prevent multiple accounts, fake accounts, and -> most importantly bonus abuse.

We use advanced software that detects device fingerprinting, sessions, VPNs, and datacenter IPs. In your case, our system raised an alert because your account was accessed through an IP identified as "VPN Consumer – São Paulo, Brazil", associated with NordVPN.

Since several other customers were also using NordVPN, this resulted in multiple accounts being shown under the same IP address.

Our procedure in such cases is straightforward:

1) A customer registers with their real information.

2) The customer makes a deposit and completes partial verification (e.g., email verification).

3) When the customer requests their first withdrawal, full verification is required (documents, passport/ID, selfie, etc.).

4) Our system checks for multi-accounts and VPN usage. If any issue is detected, the account is sanctioned.

VPN and proxy usage is strictly prohibited and clearly outlined in our Terms and Conditions:

https://panda.bet/page/terms-and-conditions/

(Sections 3.4 and 5.4, which were accepted during registration).

Due to licensing and compliance reasons, we must restrict access from certain markets. This is why VPN or proxy usage is strictly forbidden and leads to sanctions.

That being said, we have been fair enough to refund your deposited amount, which is something we occasionally do for customers found using VPNs.

If you have any further inquiries, please feel free to reach out here.

Best regards,

Panda.bet Compliance Team

I received a deposit but they still owe me $6542. They blocked my account. I can't log in. Don't pay them a deposit because if you win money they won't pay you out

Hello,

Yesterday at 2:40 a.m. I made a deposit on 300 euros to Panda. Bet Casino via Revolut, and my casino balance still hasn't been updated.

I am getting really worried because it is 45 hours already and I don't know where my money is.

They ignore my emails and messages on the live chat.

Have you tried to contact the payment provider as well?

Sometimes we search on the wrong end, you know.

Try to find out if the payment was processed alright, and let us know if you have any news, please.

Yes, I have done everything what I could. I reported it to Revolut and Kryptonim.com as a payment provider. I also keep trying to contact Panda.bet but without any result.

Any information from Revolut, though? Is everything right on their end?

Not yet. I will keep you informed

Thank you. We'll be here.

My money has been refunded. Thank you for your time.