Panda.Bet Casino - general discussion

If you want to discuss anything related to Panda.Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This casino is total garbage 🗑️

Did something happen there?

Please tell us about it.

Paid the first deposit $250, the second $150. I lost money both times. When I paid the third deposit, I received as much as 7,000 euros. Then the problems started of course. The payment of $5000 has been declined. Verified account has become unverified. I don't get any answers to chat and email. If you know who I can complain to, please help. This is horror

Hello, so are you saying that you lost a few deposits, but once you managed to win something, you had to verify again? Well, that's not nice but may have some reasonable explanation. Smaller and fresh casinos are always a bit risky... May I know how long you have been through this?

Da. Poslao sam ponovo verifikaciju a onda su mi poslali ovaj email. Ovo je cista laz. Pomozite mi kome da se žalim.

Dear Vladan,

During a recent compliance review of your account, our system has detected activity indicating the use of a VPN or similar anonymizing technology. Additionally, there is evidence suggesting that you hold one or more duplicate accounts within our platform.

Please note that both the use of VPNs to mask your location and the maintenance of multiple accounts are strictly prohibited under our Terms and Conditions (Sections [relevant sections]). Such activities are considered serious breaches of our operational and regulatory requirements.

As a result, your account and any related accounts have been placed under compliance review. This process includes the temporary suspension of withdrawals until the matter has been fully resolved. Depending on the outcome of the investigation, this may result in permanent account closure and the forfeiture of any remaining balances, in accordance with our Terms and Conditions.

If you believe this action has been taken in error, you may respond to this email within the next 7 days with supporting evidence (e.g., proof of residence, confirmation of single account ownership, and explanation of VPN usage). Our Compliance Team will then review your case.

We appreciate your understanding that these measures are necessary to maintain a fair and secure gaming environment for all users.

Kind regards,

Compliance Panda.bet

Yes. I also lost my deposit of $400. The winnings are $7000. I have all the proof. They sent me an email saying I created duplicate accounts and used a VPN. They are just lying so they wouldn't send me my winnings.

Well, I understand you are convinced the casino is lying, but that's sadly not something we can investigate on the forum. That would require the casino's involvement. But do not worry, you are welcome to submit a complaint, which is completely free of charge. My colleagues will then assess all information and ask the casino to prove its statement.

How does that sound to you?

https://casino.guru/complaint-resolution-instructions 👈

I'll be here to catch up with you.

 have the same problem with a bookmaker from Central America. Specifically, it is about Costa Rica. The name of the bookmaker is

panda.bet

 I got a bonus, which I twisted, making 7000$. Now they don't want to pay me the money. The reason they gave is that I have more accounts from my VPN. Now they are allegedly checking my identity. My account was verified without any problems and now my money is trapped there. I would really appreciate it if you could help me pay because I heard from a friend that you have helped on several occasions considering that you have a license to maintain contacts with foreign bookmakers outside of Europe

This is their last email to me,and now i don't know what to do with that. 7000$ is not small amount.I came from Serbia,and here are poor salaries.Please help me.Tell me what to do ,which i next step

Here is their email to me:

Dear Mr. Bukvic,

The problem with your account is that you were using a VPN, which is not allowed. In addition, we have strong indications that you have multiple accounts. This issue is not related to the number of deposits you have made.

Please provide us with your wallet address or bank account details so that we can refund all the amounts you have paid.

Well, I thought we had been discussing the Panda.bet the whole time and you already mentioned the VPN issue to me. I responded:

"Well, I understand you are convinced the casino is lying, but that's sadly not something we can investigate on the forum. That would require the casino's involvement. But do not worry, you are welcome to submit a complaint, which is completely free of charge. My colleagues will then assess all information and ask the casino to prove its statement.

How does that sound to you?

https://casino.guru/complaint-resolution-instructions 👈

I'll be here to catch up with you."

So, did you think about the suggestion, please?

Yes. Let's talk about Panda.bet

I don't understand your complaint form. He doesn't even have an email address to complain to.

3 days ago they promised all deposits back and they lied. So there's no need to be angry that I call them fraudsters and liars.

I gave it a rating of 1 here. We didn't publish it.

I gave a review everywhere 1. But they haven't published it yet

Hello, I'm sorry to say that my colleagues had to reject your review attempts because of the following reason:

"Hello and thank you for your review. Unfortunately, we have to reject it because this is not the best way to update information. It is not necessary to include an email in the user review, as it is not a casino review. We also recommend you to visit our forum: https://casino.guru/forum and tell us more about the situation, and we would see if we can help. Thank you for your understanding."

You see, the user reviews should help other players understand your concrete experience with the casino so they can make more informed decisions based on information from you. That may require more effort, I'm afraid.

Try to compose a more handy sort of information; you basically used the same text as you have been posting here.

However, I still believe you should take the complaint into account. Did you notice my previous posts, please?

Yes. It costs $80 to appeal to you. But I don't have paypal. More precisely, I appealed through licensed companies and paid. If you don't want to believe me for a review of 1 panda.bet casino and you are asking for money for an appeal. I have to give a negative rating so that other people don't get robbed like me. They didn't even return my deposits.

Don't worry, I have been discussing that casino. However, emails are not used to handle complaints.

Please follow the guide: https://casinoguru-en.com/complaints/create 👈 all you need to do is choose an option and then send in the text, which should include a thorough explanation of the issue. You can also use the content you have already posted here and then upload screenshots right away.

The way I see it, you are waiting for refunds. You may use the alternative option:

"Do you have a different problem?

If your issue does not fall into any of the categories above, you can proceed directly to the complaint submittal form"

We will wait to see how my colleagues respond to the situation once the complaint is submitted, I guess.

I think there is a misunderstanding.

We never ask for any payment. Complaints on Casino Guru are 100% free. If someone asked you for $80, it was not us.

If you want help with Panda.bet, please fill in our complaint form here:

https://casino.guru/complaint-resolution-instructions 👈

This is the only way my colleagues can contact the casino and ask them for proof. Without this form, we cannot help. Is that clearer, please? I'm convinced you did not understand my posts very well. 🙁

I registered on 31.07.2025 on the casino website: panda.bet

I verified my account and made a 3x deposit. I won $7,000 from the third deposit.

But then problems arise. The payment is declined. The verified account becomes unverified.

I don't get chat support and the email service also doesn't answer my questions.

After 2 days I got an email from them saying I was using duplicate accounts and the VPN table was not true. They told me I would get all the deposits to my Skrill but nothing happened either.

For all evidence you can contact me at my email: [email protected]

I registered myself on July 31st, 2025 on the casino's website: Panda.bet

I authenticated the warrant and made a 3x deposit. I won $7,000 from my third deposit.

But then there are problems. The payment was denied. A verified warrant becomes unverified.

I'm not getting any chat support and the email service isn't answering my questions either. 

After two days, I got an e-mail from them saying I used double orders and VPN which isn't true. They told me I'd get all the deposits on my Skrill but there's nothing to it. 

For all evidence, you can contact me at my e-mail address: Vladson1988 @ gmail.com

I suggest that you stick to this one and only forum thread and use only one Casino Guru account so we can talk to each other in a more cohesive manner.

Switching between vladson198896 and vladson198917 is pointless, as is posting the same info and ignoring my attempts to help. 🙁

Do you please understand me?

There won't be any progress for you without constructive communication. I'm afraid.