OnlySpins Casino - general discussion (page 6)

I have made a withdrawal request at OnlySpins since the 19th of the month and to this day I have not received my money. I have contacted the live chat many times and each time they tell me that "everything is fine" and to wait, but without any progress. The delay is excessive.

They’re probably running a delay, since you’re not the only one talking about this right now. 

If the casino tells you that you’ll have to be patient, then that’s probably what you’ll have to do, even if you don’t like it. 

We give casinos 14 days to pay out a player, so if you were close to that, I’d probably consider opening a complaint if I were you.

However, did the casino ask you for anything, like documents or something? Have you had any successful withdrawals here before? 

Dude, you'll just have to wait. I've had mine waiting since the 21st. But people usually get theirs eventually, even if it's late. Just wait and don't cancel the withdrawal, man, because the process starts all over again.

Dude, I've done analysis before, but not this long ago, it wasn't the first time.

By the way, how much is your retirement benefit?

I have the same problem and the bigger problem is that I haven't actually canceled the withdrawals, they have done it for me. The answer has always been the same, that everything is fine. They have canceled my withdrawals twice already. It's getting on my nerves.

But haven't they told you the reason for the cancellation of the withdrawal?

The first cancellation was supposedly a technical error. That cancellation also happened after I had waited 5 days and now I've waited 4 days. I haven't received an answer why this withdrawal was canceled and I can't access the chat.

In the past, they have always assured me that everything is fine. I even suggested that I do the KYC protocol and send them everything necessary, even though the KYC section said that there was no need for additional information and my account was verified.

So they are deliberately delaying withdrawals without a valid reason.

They do this so you cancel the withdrawal and gamble away your money. But even if it takes a while, it will arrive. Look at the others who did receive it.

Yes I know they do it on purpose. That's why I would assume that these Forums would intervene in such casinos and their operations. Casino Guru could set an example and contact this casino.

Yes, and I didn't even cancel the withdrawals, they just cancelled them.

How much are the withdrawals?

Small withdrawal is €90

Did you receive it or anything?

Hi, it’s possible the casino is doing this on purpose. But if you don’t have to verify your account, then it won’t be necessary. I’d wait. We give casinos 14 days to process the withdrawal, and if that doesn’t happen, you have open complaint so our team will try to assist.

But definitely don’t gamble with the money.

Can you handle that?

Have you received the withdrawals?

Jaro, but does this casino actually pay? I've been waiting 12 days for my withdrawal and still nothing.

I haven't received a single euro...

I have been waiting for a total of 11 days.