OnlySpins Casino - general discussion (page 7)

Damn dude, what method did you use to withdraw? Card?

I read that bank transfers take up to 3 business days. Try the small withdrawal, cancel it, and then withdraw via bank transfer. That way you'll have one withdrawal by card and one by bank transfer.

My retirement has arrived.

I saw some complaints from two weeks ago, and the players got their money back. So, in my opinion, the casino just takes a long time to process them. If you’ve been waiting this long, you should file a complaint. I think that’s the most sensible thing to do.

Great, so you don't need to file a complaint anymore. It just takes the casino a while, I'd say, and that's something players have to be prepared for when they play there.🙂

The same thing continues. No answers and the withdrawal is delayed day by day.

and that's where it came from again. They cancelled my withdrawal for the third time!!!!

You're dealing with our team, so I'd probably wait for them. I know these kinds of things are annoying, especially when it happens three times, like you said. If you do everything they ask in that message, then I don't see what the problem could be.

Hi, I'm a VIP5 level player at the casino, and all my bonuses are blocked. Today I was just notified that the bonuses from the slots have been blocked. I deposit money, it gives me at least three free spins on the Wheel of Fortune, and no prizes are credited. The cards and cards on OnlySpins where the girls appear are also completely blocked. It lets me do the tasks, but when it comes to receiving bonuses, nothing happens. Also, I received an email saying that as a VIP5 player I would receive great surprises, but I didn't expect them to be like this.

It also won't let me get a refund for my losses; it's a complete fiasco, and I definitely don't recommend this casino.

I've contacted support via email, I've contacted the help desk and nothing. I'm tired of sending emails and opening chats. I think the best thing to do is find another casino where I can put my money.

Hi, well, with that kind of VIP status, I wouldn't expect what you're describing to happen. Did the casino explain to you why you can't claim the bonuses? The thing is, the casino isn't required to offer bonuses to players and can decide not to do so simply because it doesn't want to, and it doesn't have to give you any explanation. But if you’ve spent some time at the casino, made deposits there, and so on, I think I, as a player, would also want to know what’s going on and whether this is permanent.

So if you find out anything, feel free to share it with me.😕

I have this issue now. I have withdraw money from there before but now I won 45k Zł and lost 30 of them because I thought they never gonna pay me. Now I have withdraw 15 k and have the same issue as everybody.

no kyc needed

no information what’s going on

notging to do.

i want to see if they scam or not so others don’t make the same mistake. I have waited 10 days now

how long did u wait?

Hello, I would like to share my current experience. I am VIP level 4 at onlyspins casino and I must say that I have never experienced worse treatment. It is not the only casino where I have a VIP level, so I have something to compare it to.

Their VIP program is one big lie and, as they say, polished misery.

In the vast majority of cases, rewards are tied to new deposits and are so unattractive that they would not appeal to even a casual player.

Another disadvantage is the disadvantageous spin conditions and often very confusing rules.

No rewards for activity or VIP level growth.

VIP manager is absolutely useless. If someone pays him for this, he's crazy.

Live chat? That's one level lower, which takes us straight to the basement.

Ideally, they should have you down within 15 seconds, regardless of the outcome.

The last time I communicated with them, I mentioned that I was considering canceling my account. The response? "We're really sorry, have a great time."

How seriously do you turn down a customer who is spinning significant amounts of money for you at the casino?

After today's absolutely flawless ignorance and a truly precise lack of interest in communicating any common solution, I immediately requested permanent account deactivation.

Zero response all day and the account is still active.

Their lightning-fast VIP support, as they present it, simply does not exist.

It's a big lie, just like the whole VIP program. I never asked for anything extra from them, which is why it was impossible to expose them earlier.

It takes a lot of time and money to reach the highest VIP levels.

Of course, you do it of your own free will, but it is partly compensated by the advantages that open up to you. In the onlyspin casino, not much opens up, on the contrary. Sooner or later they will slam them right in front of your nose.

In the second, intentionally unnamed casino with the same VIP level, they treat you like a king. Big rewards in the form of free cash for progressing between levels. (By the way, from 3 to 4 levl totaled several hundred dollars and no wagering requirements)

The VIP manager always writes on his own initiative and regularly sends rewards based on your activity and overall progress. And to make matters worse, he himself always asks if everything is okay.

I would just like to add in conclusion that I really don't need non-stop assistance and huge rewards just for being... Rewards should depend on the activity expended, and support is more than enough if it is willing when the customer needs advice or help.

Hello, I don't think you did the right thing by losing most of your money just because you thought they wouldn't pay you. You could have come here sooner and filed a complaint, as you did. Our team will investigate everything. Based on what you're saying, the casino didn't tell you anything and doesn't need anything from you, right?

So I’d probably wait for our team to look into it now, and definitely not gamble with that money again.

I would say you described it quite nicely. Just as I would have expected.

I'm sorry you had a rather bad experience at the casino. 😕

But even from such things you learn, and when you can compare VIP here and somewhere else, and in this casino it's as you described, it's probably nothing.

I probably wouldn't play here as well as you.

If they don't miss a player like you, it's probably their problem.

Good luck elsewhere.🙂

Thank you for your comment and support.

It's not so much about me and my bad experience. No one forced me to tolerate them for so long 😁 I just want to spare others this experience..

It takes a lot of time and money to reach the highest VIP levels.

Of course, you do it of your own free will, but it is partly compensated by the advantages that open up to you. In the onlyspin casino, not much opens up, on the contrary. Sooner or later they will slam them right in front of your nose.

Yes, that's something that should definitely be kept in mind and I believe that your comment will also be useful for other players. 🙂

I would probably look at it the same way as you if I had experienced the same thing.

I guess you won't have an experience like this anywhere else.