OnlySpins Casino - general discussion (page 5)

nah I am not playing cause what is the pointing winning more if they do not pay winnings.

If they pay me in full in a decent time I might think to play again.

I won 14k in other site and i got payed in 2 hours in full.

Having 800 daily withdraw limit is for people who play 20 euros on 20p spins and they get bonuses and lose it all.

I'm glad you were at least able to get your money right away somewhere else. That's why I wouldn't play at several casinos at once, but would stick with the ones that offer the kind of peace of mind you describe.

Of course, I believe you'll get your money as soon as possible, though I can't guarantee it. 

As for the limits, I’d probably check those right at the start. Many casinos work the way you described, with a daily limit of around 500–1,000.

I said I am not playing and played with a friend and won even more.

I am never getting paid lol

There’s no need to jump to conclusions. I’d wait and see; if you have an open complaint with us, we’ll try to help if something goes wrong. 

Its been 6 days now and neither of my withdrawals are processed and they reasure me with email that is just busy and they are is no issues.

Should I get reassured they just busy or is something fishy?

Yes, they will pay you. It's just that you're right, it's very slow. It took them a month or even longer to approve my withdrawal. I filed a complaint here and also on the official Tobique Gaming Commission website (the licensee that operates the casino).

I took them 1 month to complete 1 withdrawal?

Well, basically, yes.

As long as there’s a delay, you can’t speed things up—and neither can we. I know waiting is unpleasant, but at this casino, you’ll probably just have to deal with it.

Of course, if it takes an unreasonably long time, our team will do its best to assist you, as I’ve already told you.🙂

Thanks a lot for reply.

I just want state how they unprofessional they are at this point.

I guess I need to be patient with them and just dont play there ecer again for my peace of mind.

That's right, I think you've got it perfectly.

I'd like to assure you that you'll get the money as soon as possible, but no one here can influence that. However, I'm confident you'll receive it. 😉

Good day,

I've been waiting for my payout for 14 days. The support chat has been saying for 14 days that there are delays. When can a customer expect to receive it? I was told it was escalated with priority, but there's no sign of that happening. I request immediate processing.

Hi, if the casino is delaying the payout, there must be a reason for it. They didn’t give you any specific details, did they? 14 days is exactly the same amount of time we give casinos to pay out players, and from what I’ve seen, you’ve opened a complaint, which was a good move. We’ll try to help you with that.

If I may ask a few more questions, is this your first withdrawal from this casino? Did you need to verify your account, or have you already done that?

Hello, yes, I already withdrew €300 a few weeks ago. Verification isn't possible on the site. It's only possible if you're explicitly asked for it. That hasn't happened yet. The chat says everything looks fine. They're talking about technical problems, delays, or just needing patience... now it's been 16 days and nothing's happened.

Well, after about 16 days, I would have expected this to be resolved, but as we can see, that doesn't seem to be the case. However, if you’ve received money before, I believe you’ll get it again. The question is when.

As for verification, if you don’t have to do it, that’s fine. The important thing right now is that you’ll need to be patient, and our team will be here to assist you.

And do they help with that or not?

Well, if you think our team can help, we’ll definitely do our best. Once we’ve gathered all the necessary information from you, we’ll contact the casino, so we’ll do everything we can to assist you.

However, I can’t predict what the outcome will be.

Please help!

In the top-right corner, there's a timer showing how much time the other side has to respond. You have to be patient.

The money arrived today after 19 days.

I'd say it was a long wait, but I'm glad you got your money.

I hope there won't be another experience like that and that everything will go faster and be more pleasant from now on.🙂