Ninlay Casino - general discussion (page 3)

Hi. Just out of curiosity, are you aware of when this casino requests full account verification? Any chashout limits, perhaps?

I strongly urge to not play at this casino..I'm still waiting for my withdrawl which has been pending now for 5 days and everytime I ask support what's going on they give me the runaround and then keep asking what more do u need. These casinos get there deposits immediately, yet when we try to withdraw funds ,,we have to play the waiting game. And yes my account is verified.

Hello,

I saw the last user review and it certainly sounds similar at some point. Did you see it? It was published just a week ago:

"It is always easy to deposit, but when it comes to withdraw its a whole other story. First they dont have credit card as an option if u want to withdraw, so i had to use bank transfer and it just says "failed" even if all the numbers are 100% correct. I have had 25-30 e-mails to the support team for 2-3 days, and all they ask is for screenshots (i have sent the same screenshot 3 times now) and then they say they will ask another depart´ment. So i would not recomand anyone to ever play here. If you are a semi big player and get a good win you might have to wait for months to get your winnings out as the withdraw limit is extremely low"

What runarounds have you been getting?

Omg so check this out..they said they sent my money to my bank and it was accepted but that's impossible as my bank is a online bank and they don't accept wire transfers .I did not know this...and now the casino is telling me there not responsible once it leaves there platform. I talked to my bank and they told me under no circumstances would they even got a mess saying it was accepted because they don't accept them.so this casino is basically stealing money from. Customers as that is what it appears . I am contacting my lawyer and whomever governs this casino

Oh, now it sounds very similar... Is this really the current casino strategy? It is kind of dumb, really, since all it takes is a message or a phone call to the bank to find out if this is possible or not.

How about you try to complain using our specialists? We have a whole team for that. The process is free of charge; the only investment is the time and efforts.

The idea is to provide the casino 14 full days to pay out the money; however, in this situation, it almost sounds like the casino already believes they are out of the matter. Which, in my opinion, is a very wrong assumption.

If you find this alternative convenient, this guide 👈 may help you decide.

Please let me know what you think because something has to be done.

I have been waiting for 3 weeks now to get verifyed and trying to withdraw money from there. But when the finally verifyed me after almost 2 weeks, they have now decided to remove the bank transfer option. So I cant withdraw to card and I Can not withdraw to bank. I have none of the other options, so are my money just stuck there? Or does anyone know how I Can get the money in my bank account? I have Only used card to make deposits.

It’s 250€, so I Will live just fine without it, but at this point Its not about the money anymore

I just want to strongly recomand to dont play there, it is the worst casino i have ever played at, and support is not even a 1/10

if u want to play there u might just as Well send the money to them, cause u wont see any of then again

That has been a really long time waiting for the verification.

Have you tried to ask the support why the bank transfer is not available to you, though?

Maybe they will be able to fix the situation.

If you think, though, that our complaint team should intervene and try to help out somehow, please follow this link and submit your complaint. We will then get in touch with the casino and hopefully resolve the whole situation.

I find the casino very exhausting 😥

1.You are not allowed to verify yourself… according to support this is only possible when the payout is processed 2. They do not process the payout 🙈… so it's almost 3 days and the status has not changed

3. Now things are getting really crazy, you can only take your 2nd deposit bonus once the deposit has been approved (before that it is forbidden to continue playing 🚫)

4.It's such a shame, the casino has a great selection of games and super friendly and fast support, but when they can't get the payout sorted, you just regret having played there.

I'm really annoyed 🤦‍♀️ I hadn't played for months and only wanted to play for one day. I didn't even want to win, 🙈 just wanted to test out the latest games, and now I'm stressed about withdrawing. I wish I'd lost...

ps: I'll keep you updated on what happens... whether they're still paying out etc.. I have a feeling, unfortunately not... Oh, I'm having a hard time getting to your casino guru site and I'm not getting any more notifications from you... could you please send me an e-mail because something's weird (I've never had any problems logging in here before, now I just get the message forbidden 🚫 and I think code 403 or 404... I'm just leaving my best wishes 🍀😀 especially to jaro, who has always been my personal lucky charm haha But of course greetings to the rest of the team too ✌🏻 if I don't reply, I'll have problems getting to your site again. All the best to you!

Hello, I'm truly sorry to hear that a casino with such amazing features also complicates things like that.

Do you think it is overly an unfortunately set up system? It might look like it.

Surely keep us posted, please. If things go sideways even more, and I certainly hope they won't, make sure to come back, please.

Regarding the issues with logins, may I ask you to try the following?

Some VPN services, especially those that use shared or anonymized IP addresses, may trigger security systems like Google reCAPTCHA. This can result in blocked access, failed verification attempts, or pages not loading at all.

Try switching your browser, using incognito/private mode, or disabling browser extensions.

Some add-ons or strict privacy settings can interfere with how websites load. Clearing cookies or switching networks may also help. Error responses can be inconsistent or unclear, however.

If one of those works, please send a few details to community@casino.guru:

The exact time the issue occurred (with time zone, if possible)

The specific link or page you were trying to access - full screenshot

Your IP address at that time (you can find it at whatismyip.com)

Whether you were using a VPN, proxy, or anonymizing service

Your approximate location (country is enough)

Any error message or behavior you experienced (e.g. blank page, CAPTCHA not loading, redirect, etc.)

Your device and browser (e.g. Windows + Chrome, iPhone + Safari, etc.)

Thank you in advance, and best of luck with the casino!

Hello 🙋‍♀️

I don't think it's a poorly designed system. However, I felt it was more likely to tempt you to continue playing or cancel the withdrawal. The verification process also doesn't seem entirely fair.

To be fair, I finally got my payout on the third day 🍀. After that, I closed my account because playing became stressful and no longer fun.

By the way, today is the first day I've been able to access your site and log in again. I hope it stays that way, because even though I won't be playing at a casino for a while, I wouldn't want to miss your site.

Ps: I log in via iPhone, don't use a VPN, ... browser is Safari and error message 403 🌻✌🏻have a nice rest of the weekend everyone.

Hello, dear Leemaria!

I'm glad you received the payment now and can move on from this experience. Kind of a bitter taste, isn't it?

If anyone feels like the support or customer care is not very caring or, let's say, is more focused on keeping players in delay to lose money, no wonder such loss of trust is immediate.

Hence, I'd like to say I'm your fan; taking a break sounds good and hopefully you won't go through a similar experience anytime soon. 🙌

Thank you for those technical details. I was worried we wouldn't hear back from you due to the login problem. What a relief!

Hello, I have problems with the withdrawal.

I've been here for 2 weeks and they tell me they're having technical problems...

Hello.

Please let us know when exactly you requested your withdrawal and if your account is fully verified.

What kind of technical problem do they have, they told you?

Our complaint team could hopefully help in this situation, and if you'd like to submit a complaint, please do so here.

We will wait for your reply.

Well, today they canceled it again.

They won't let me verify, they tell me it's not necessary, I've tried withdrawing again today, I think the live chats are bots... I don't know what else to do now 😔

They tell me to wait for

withdrawal

I see that you still haven't submitted your complaint, and this way we won't be able to do anything, unfortunately.

If the situation is that the casino is still only going in circles, I would surely suggest you submit it as soon as possible.

Please dont play on ninlay casino. Worst experience ever they dont pay out at all live chat is awfull = wait 5 minute's wait 5 minute's is all they say they dont send emails when they say they do lol . Im waiting 7 day's for my winning's and have more money to withdrawl but off course you cant make another withdrawl till u get the first withdrawl they lie and lie definitly scammer's the experience was so bad now and stressfull i dont care they can keep my 1500 i won that's how bad the experience was

Hi, if you have money there, I definitely wouldn't give up and would try to get it back. I don't think it's too little money to just let it go. 

I know that if communication from the casino isn't good, it leaves a mark. On the other hand, if you requested a withdrawal and the casino has nothing more to say, then I believe that's why they're not responding.

You started the complaint, so I would wait a little longer. You have nothing to lose, and if the casino doesn't pay, it will get black points.

At the very least, you should hold out.