The player from Ireland had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The delay was explained as a common occurrence due to pending KYC verification or a high volume of withdrawal requests. The player's account was subsequently banned due to the use of inappropriate language during correspondence. The complaint was closed by the Complaints Team because of the player's conduct.
Ninlay Casino - Player claims that payment has been delayed.
Closed
Our verdict
Other
Amount: €1,500
Ninlay Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
They will not pay out i tired everything with them i made withdrawl request 29th still pending ive more to cashout but i have to wait till first withdrawl complete it also say's no verification needed on the site but off course if they ask now i know it will take forever with them as i seen in the review's i know i wont get my money now im so upset with them im pretty fed up they can keep my money its so stressing worse casino ive ever come accross i sent so many emails they never reply on live chat they say they sent emails but they do not
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Patrick88,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 weeks ago
Dear Patrick88,
Regrettably, due to the use of inappropriate language during our email correspondence, we have had to ban your account. Please be aware that any attempts to create alternative accounts on our website will lead to immediate closure.
We strive for a collaborative environment, and it is disheartening to note that your interactions have been marked by frustration and a lack of mutual respect. As an independent mediator dedicated to assisting our users, we value and expect a respectful exchange, which we feel has not been achieved in this instance.
For the aforementioned reasons, this complaint will now be closed. We sincerely hope you find the support you seek moving forward, as this will be the final communication regarding your issue.
Best regards,
Attila G.
