Nine Casino - general discussion (page 5)

Thanks for answering me 🙏🏻, I have been registered since March 16th, I don't have any abstinence, I like to play every now and then like many people, the withdrawals have been made and approved but are being verified on 03/29 and 03/30 for a total of 950 €, yesterday I wrote again in chat because they never respond via email anyway and they reconfirmed that they have been paid and do not require any additional documents, it seems strange to me given that I often read about which documents need to be confirmed for a withdrawal to go to good end, I state that mine is not intended to be a payment reminder, it would not be logical in just three days with the weekend and the Easter holidays involved, I just wanted your opinion on the matter, I do not deny a further concern because for over 12 hours There are multiple reports from many users complaining about delays, lack of assistance, the cashback has been suspended for everyone by the same casino and there are no glimmers of hope, which is making us even more furious. If you have the chance to enter their chat you can read for yourself, maybe let me know if everything is normal or something more important is happening? Thanks again for your cooperation.

Good morning Jaro, I would like to tell you that this morning I received everything from NineCasino', I didn't imagine it was possible in just a few days and without problems. You were right! Thanks again for your availability, your support is really important! 🙏🏻

What a great news, thanks for this update. We are always glad to help, so we can see this kind of good news.👌 If you're interested, you can write a review about your experience at this casino. Just follow this link, to easily do so.😉 Whenever you need some help, we are here for you.

Good day

I've had experience with this casino for a month now and so far I'm satisfied, I have to appreciate the benefits of cashback, wheel of fortune and a lot of bonus benefits. Withdrawal of funds is quick, money in the account within a few minutes.

Ninecasino

Hello, we are certainly glad that you like it in the casino.

However, I would ask you not to put similar links on the forum because it is not allowed. You can easily read the rules here: Terms and Conditions .

Regarding the fact that you are satisfied with the casino, do you use the bonuses often? When you withdraw, how quickly do you have money in your account? 🙂

Hello, team and colleagues. I would like to know why people who live in Spain can't play online at the NiNe Casino?

Thank you.

Hi, because even according to our review the casino does not accept players from your country, so you can't play there. It's a shame, but unfortunately that's the case and you'll probably have to find another casino to play at. 

Did you want to try it there when you asked ? 

Thank you

Good day. Don't know how to withdraw from this casino? And how long does account statement verification take? Thank you

If I was able to withdraw all the money after 15 days of emails, checking the account over and over again, ad nauseam, then I told them to sue them before the security website that they themselves offer as a guarantee for the games on the website. casino, this page contacted them and they gave me a deposit 4 days later. After that they deleted my account. Well, it was 4 thousand euros that I won and I wouldn't let them lose. Although I recognize that it was a total lack of communication and very poor management of my documents on the casino's internal page....

There should be a withdrawal option in your account, and if not, try to ask support about it and also about the verification process. They should be able to explain everything to you.

Is this your first time playing at an online casino?

So, do I understand this correctly, please, that you requested a withdrawal and they gave it to you after some long verification and then closed your account? What was the reason for all of it? Do you know by any chance? I really would like to hear it.🤔

I lasted three months playing from March April May 2023, regularly. Normally I lost, sometimes and won other times... and after everything that happened, they gave me no explanation: Between this year once and I managed to play without winning anything, perfect until then, the thing is that I couldn't play anymore because I couldn't I could connect, it told me the wrong page, I looked for other NiNe addresses and decided to write to Nine Casino España, *.*they told me their account has been canceled without the possibility of opening*.*. And they don't even respond to my emails anymore.

Then they told me about NiNeCasino in English, that people from Spain cannot play online.

I no longer know what is true or what is a lie, I have all the emails and conversations saved.

But if they erased me for demanding a payment, then no way, there are more casinos... and if it's really because I'm in Spain, I don't know when that rule came into force.

The verification took almost a month in 2023, at first the system did not accept any of my documents, I went back and uploaded them, it took a long time because they neither checked it nor gave me the ok. I wrote to them and they proceeded to verify the account, (I had already won enough money,) and then they told me in the first email they responded, after verifying the account and at the same time in the online chat support, that the money was paid, player in the order of the winning players....What?!! How is it possible,?? How will I know that control? What turn was it to collect? So it would take me a year maybe to see the profits!! I decide to insist and then I go through everything I said above.

That is a really long verification, I must say. May I ask if you had any real money balance in your account before the casino decided to close it?🤔

After checking the review on our page I actually found this:

So when you signed up, Spain was allowed. I am not sure when exactly did that change.

No. I no longer had a balance. Thank you.

Oh hello. Thank you for the answer, but you have used the wrong account.🤷‍♀️

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You should try to communicate regarding a bonus with the casino support.😉

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